OPERATING MANUAL. INDUSTRIAL SECTIONAL DOORS
9
WARRANTY
The Manufacturer provides:
•
a 10 year warranty for lack of perforating corrosion of metal sheets of sandwich-panels,
and steel profiles track and hanger systems, door elements of stainless steel and
galvanised steel;
•
a 2 year warranty for doors in general and their separate elements, such as cables, roller
brackets and rollers, torsion shaft assemblies, sealing inserts and other elements of
doors.
If the door is supplied with the electric drive, the warranty period for the drive is specified by
the manufacturer of the said electric drive.
The warranty period of parts (components) installed instead of defected ones is equal to the
warranty period of original parts (components), but is not less than 6 months from the date of
their replacement.
The warranty period for the product starts from the date of delivery. If it is impossible to determine
the date of delivery the warranty period starts from the date of production.
6.2
MANUFACTURER’S WARRANTY
During a warranty period the Manufacturer guarantees faultless operation of the product and
ensures the elimination of all revealed hidden manufacturing faults. ‘Hidden manufacturing
faults’ reffers to: the faults initiated by material defects or breach of technological process of parts
manufacturing (components). The detection of the fault must be confirmed by corresponding bi-
lateral Report (claim, fault, or other), which is issued in the obligatory presence of a repre sentative
from a special service agency (company) or organisation, which performed product installation.
The elimination of the hidden manufacturing faults is to be conducted by a special service agency
(company) or organisation that performed the installation of the product.
In the case of detecting hidden manufacturing faults in the product before the end of warranty
period, confirmed by the corresponding bilateral Report, and if manufacturer does not prove
that this fault appeared after handing over the product to the Customer because of breach of
regulations set by the present Manual or the actions of the Customer or the third parties, or
force-majeure, the Manufacturer is bound considering technically the most appropriate method:
•
to change defective parts (components) free-of-charge for the parts (components)
of acceptable quality;
•
to repair defective parts (components) free-of-charge;
•
to fulfill its warranty obligations under the Agreement with the Customer by other
means. The Manufacturer does not compensate for the expenses related to installation
and removal of parts (components), also including transport and other costs. These costs
are borne by the organization performing service maintenance.
Changed parts (components) become the property of the Manufacturer.
6.3 TERMS OF WARRANTY AND WARRANTY MAINTENANCE
The warranty applies to the doors, operated at normal load maximum of 5 door cycles
(open / close) per day.
The warranty period for the doors, operated in special conditions, is 2 years. The special operat-
ing conditions are as follows:
•
operating in the areas with high humidity and/or corrosive environment;
•
operating at intense load greater than 5 cycles per day;
•
operating in the tough environmental conditions (areas with strong wind, long periods
(more than 6 months) of exposure to subfreezing temperatures.