MN-37010 (Rev. 8) 03/18 • Arby’s 300-TH/III Touch
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25
Troubleshooting
WARNING
To prevent serious injury, death, or property
damage,
always disconnect the appliance
from the power source before cleaning
or servicing.
NOTICE
If the appliance has been unplugged for an extended
period of time, the Real Time Clock may require
recharging. Turn main breaker to the unit off for 10
seconds and then restore power. For more information,
see Error Code E‑60 in the Troubleshooting section of
this manual.
DANGER
To prevent serious injury, death, or property
damage,
always lock‑out or post breaker
panel until service work has been completed.
NOTICE
This section is provided for the assistance of qualified and trained service technicians only and is not intended for
use by untrained or unauthorized service personnel. Do not attempt to repair or service the oven beyond this point.
Contact Alto‑Shaam for the nearest authorized service agent. Repairs made by any other service agents without prior
authorization by Alto‑Shaam will void the warranty.
ALWAYS verify the circuit breaker is turned “ON” and your unit is receiving power BEFORE calling your Authorized
Alto-Shaam Service Agent.
If oven does not display home screen on start up
If on startup the oven displays a number pad showing “ACT” instead of the home screen, this indicates that the oven was
unable to activate due to the absence of a connection to the Sitesage network.
Contact your immediate supervisor and/or Arby’s consultant for further details on how to activate the equipment.
NOTE:
It may take up to 2 minutes for a new oven to connect to the Sitesage network.
If oven has no power or display will not light
• Verify that power is available at the outlet or junction box.
• Verify that the On/Off switch on the front of the unit is turned on.
• Verify that the power cord is not open. Check continuity with a VOM meter.
• If the condition persists, call a qualified Alto-Shaam service technician at 1-800-558-8744.
How to verify sensor integrity
Place the sensor in ice water. Test with an ohmmeter set to the ohm scale.
Product probe
1000 ohms ± 20
Air sensor
100 ohms ± 2
If the reading is more or less than above parameters, replace sensor.
