INTERFACES
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ALTINEX POLICY
11
11.1 LIMITED WARRANTY
ALTINEX warrants that its products and cables
are free from defects in materials under normal
use and service. This warranty is limited to
repairing at company’s factory any part or parts of
the product, which upon company’s examination
shall disclose to be, thus defective. Products
considered defective should be returned to
company with transportation charges pre-paid
within 2 years (90 days for cables) from date of
shipment to the purchaser. The warranty is
expressly instead of all other warranties
expressed or implied. ALTINEX neither assumes
nor authorizes any other person to assume for it
any other liability in connection with the sale of the
products. This warranty shall not apply to any
product that shall have been repaired or altered
outside of company’s factory in any way so as, in
its judgment, to affect its stability or reliability, or
that has been subject to misuse, negligence, or
accident.
11.2 RETURN POLICY
It is very important to ALTINEX that you receive
the products that you have ordered and that this
product meets your expectations. In the unlikely
event, that an ALTINEX product needs to be
returned please follow the policy below:
ALTINEX will accept product returns for a period
of 30 days from authorized ALTINEX dealers.
Products must be returned in an unopened
package.
If a product has been opened, the restocking fees
will apply. For the restocking fee amount, please
contact an ALTINEX Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
ALTINEX will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the ALTINEX Sales Department for an
RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service.
If your product is out of warranty and needs
service, contact the ALTINEX Sales Department
for an RMA (Return Material Authorization).
Products returned without an RMA number may
experience a delay in service. The service
charges will be quoted to you before the actual
repairs are done.
11.3 CONTACT INFORMATION
Sales Department
Phone: 714-990-2300
Fax: 714-990-3303
