ACCESSORIES
12
12
TROUBLESHOOTING GUIDE
9
The
PNP200
supplied unit was carefully tested and
no problems were detected; however, we would
like to offer these suggestions.
•
Please make sure that the Fuse is of a 10
Amps rating.
•
Please make sure that the highest quality
video, audio, network, and telephone cables or
connectors are used.
•
Make sure that the 9V DC adapter or the
external regulated 12 volts is plugged into the
power.socket for proper operation.
•
Make sure that any cable or power cord is not
damaged or pinched. If it has been damaged,
then do not use the
PNP200
unit. Immediately
contact the Altinex Customer Service
Department to have
ALTINEX POLICY
10
10.1 LIMITED WARRANTY
Altinex warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing at
company’s factory any part or parts of the product
that shall within 2 years (90 days for cables) from
date of shipment to the purchaser be returned to
company with transportation charges pre-paid.
The company’s examination shall disclose
product(s) to be thus defective. The warranty is
expressly in lieu of all other warranties expressed
or implied. Altinex neither assumes nor authorizes
any other person to assume for it any other liability
concerning the sale of the products. This warranty
shall not apply to any product that shall have been
repaired or altered outside of company’s factory in
any way so as, in its judgment, to affect its
stability or reliability, or that has been subject to
misuse, negligence or accident.
10.2 RETURN POLICY
It is very important to Altinex that you receive all
products that you have ordered and that this
product fulfills your needs. In the unlikely event,
that an Altinex product needs to be returned
please follow the policies below:
Altinex will accept all product returns for a period
of 30 days from authorized Altinex dealers in an
unopened package.
If a product has been opened, the restocking fees
will apply. For the restocking fee, please contact
an Altinex Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an RMA
(Return Material Authorization). Products returned
without an RMA number may experience a delay
in service.
If your product is out of warranty and needs
service, contact the Altinex Sales Department for
an RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service. The service charges will be
quoted to you before the actual repairs are done.
10.3 CONTACT INFORMATION
Sales Department
Phone:
714-990-2300
Fax:
714-990-3303
Accounting Department
Phone:
714-990-6088
Fax:
714-990-5778
