6x2 4K Presentation Switcher with Matrix Outputs
Altimium
www.altimium.com
10. Troubleshooting & Maintenance
Problems
Potential Causes
Solutions
Output image with
snowflake.
Bad quality of the
connecting cable.
Try another high-quality
cable.
Fail or loose connection.
Make sure the connection
is good.
No output image when
switching.
No signal at the input /
output end.
Check with oscilloscope or
multimeter if there is any
signal at the input/ output
end.
Fail or loose connection.
Make sure the connection
is good.
The switcher is broken.
Send it to authorized dealer
for repairing.
POWER
indicator doesn’t
work or no respond to any
operation.
Fail connection of power
cord.
Make sure the power cord
connection is good.
EDID management does
not work normally.
The HDMI cable is broken
at the output end.
Change for another HDMI
cable which is in good
working condition.
Static becomes stronger
when connecting the video
connectors.
Bad grounding.
Check the grounding and
make sure it is connected
well.
Cannot control the device
by control device (e.g. a
PC) through RS232 port.
Wrong RS232
communication
parameters.
Type in correct RS232
communication
parameters.
Broken RS232 port.
Send it to authorized dealer
for checking.
Cannot control the device
by front panel buttons
while can control it through
RS232 port
The front panel buttons are
locked.
Send command
/%Unlock;
to unlock the front panel
buttons.
Note: If your problem still remaining after following the above troubleshooting steps,
please find further assistance.
