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Getting Started

12

AltiView 4.0 User Guide

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Summary of Contents for AltiView 4.0

Page 1: ...AltiView for AltiWare Open Edition OE Release 4 0 User Guide Revised 09 2000 4503 0001 4 0...

Page 2: ...ommunications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without noti...

Page 3: ...ew 5 Uninstalling AltiView Voice Mail Service at AltiServ 5 Microsoft Outlook Support 5 ACT GoldMine Support 5 CHAPTER 2 Getting Started 7 Logging In 7 Logging in from a Remote Location IP Extension 8...

Page 4: ...tribution Lists 27 Creating a VM Group 28 Changing a VM Group 28 Deleting a Group 29 Monitoring Extension Activity 30 Choosing Extensions to Monitor 30 Reading the Monitor List 31 Viewing the Call His...

Page 5: ...urchaser What the Warranty Does Not Cover 1 Any product on which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect f...

Page 6: ...23 AltiGen Communications Inc 47427 Fremont Blvd Fremont CA 94538 Upon authorization of return AltiGen will decide whether the malfunctioning product will be repaired or replaced 2 To obtain warranty...

Page 7: ...limitation of liability shall survive failure of the exclusive remedy set forth in the limited warranty above Effect of State Law This warranty gives you specific legal rights and you may also have ot...

Page 8: ...Warranty viii AltiView 4 0 User Guide...

Page 9: ...ws NT 4 0 or higher Server or Workstation 30 MB Hard Drive Disk Space 32 MB RAM SVGA monitor 800 x 600 with 256 color display or better Keyboard and Mouse AltiWare OE Release 4 0 running on a server a...

Page 10: ...have a capacity of 25 total simultaneous connections Further if the customer later wants an additional 6 more simultaneous connections he would purchase another 8 user license the closest number to 6...

Page 11: ...20 digit software license key located on the End User License Agreement shipped with your upgrade package and click Next 5 After the code is validated the system will confirm that the upgrade was succ...

Page 12: ...e client machine 1 Exit any all Windows applications 2 Insert the AltiWare CD into the CD ROM drive 3 Run the Setup program under AltiView AltiView Client and follow the step by step installation inst...

Page 13: ...utton depending on which version of Windows you re running 4 Click OK to in the dialog box to confirm you want to remove the service and respond to any additional prompts Microsoft Outlook Support Alt...

Page 14: ...Installation 6 AltiView 4 0 User Guide...

Page 15: ...nal CDR database for future review and analysis Logging In Before you log in When you log in for the first time you need to know either the server name or the IP address of the server you ll be linkin...

Page 16: ...do this the extension must be set up as in IP extension in AltiAdmin and you must have Microsoft NetMeeting 3 01 or higher installed on your desktop Refer to the discussion in the next subsection for...

Page 17: ...the same data channels as NetMeeting If NetMeeting is running you will see a prompt reminding you to close the program Troubleshooting IP Connectivity If problems occur they may be due to a failure t...

Page 18: ...ellow envelope as shown in the lower icon If the AltiView interface is not on your Windows desktop but this icon appears in the Windows tray you double click it to open the AltiView main window or you...

Page 19: ...s connected Dial Tone a dial tone is present AltiView is ready to dial out Error receipt of an error tone Hold the call is on hold Hold Pending the call is being transferred or conferenced Idle the ex...

Page 20: ...d 12 AltiView 4 0 User Guide Error Messages The following errors may be displayed as login or connectivity errors Error Message Description Solution 0 1 2 0 34 5 67 0 6 0 2 34 5 6 6 6 6 0 6 4 6 6 6 0...

Page 21: ...Error Messages AltiView 4 0 User Guide 13 Getting Started 0 2 5 6 9 6 0 0 6 6 1 0 6 6 6 1 4 0 4 1 0 4 4 8 0 Error Message Description Solution...

Page 22: ...Getting Started 14 AltiView 4 0 User Guide...

Page 23: ...indow About the Main Window The window consists of the following displays and buttons The Call Status panel displays the status of the currently active call a list of any calls on hold and the current...

Page 24: ...vides a view into extension or workgroup activity and provides access to past call logs About the Calls List Figure 3 Calls List The calls list displays the call status for each call as described on p...

Page 25: ...box As a text box it displays numbers that you enter from the dialing pad or from the keyboard number keys You can also use it to search for names As a list it displays tensions and the names associa...

Page 26: ...ling pad in the Dialing window click the digits for the phone number As you enter the numbers they appear in the list box above the dial ing pad 2 Click the Dial button to place the call The main wind...

Page 27: ...g Station Speed Entries on page 45 for details on setting up speed dial numbers 1 Depending on which type of speed dial number you want to call click the Station Dial tab or the System Dial tab 2 Choo...

Page 28: ...e Transfer button This pops up the dial pad 2 On the dial pad enter the extension or phone number to which to transfer the call to then click Dial 3 While AltiView dials the new number you re asked to...

Page 29: ...ow Select the operator or an Auto Attendants to transfer to using the drop down list You can also transfer a call to an Attendant before you answer it Figure 7 Transfer to Auto Attendant Conferencing...

Page 30: ...nected and want to reconnect to the first call click the Hold Pending status representing the call 3 After the third party connects you can announce the conference by clicking OK in the dialog box If...

Page 31: ...st New voice mail messages are indicated by a white closed envelope icon in the status window of AltiView If the new message is urgent a red envelope icon is displayed Heard voice mail messages are in...

Page 32: ...has been heard As the message is played the status window displays Play Use the tape player type buttons to play the message If you click another message in the list the current message stops playing...

Page 33: ...n Call button to call back the sender Attaching a Memo To add a note to accompany a voice mail click the Memo button to invoke the Memo window Figure 11 Attaching a memo to a voice message Type in the...

Page 34: ...s of the name into the Search by Name box The the matching names display in the list as you type To select a name select the check box next to it 4 Optionally you can leave an introductory message Sel...

Page 35: ...n Lists in other AltiWare interfaces There are two types of voice mail groups you can use System based groups are set up in the AltiWare Administrator You can use but not edit these lists in AltiView...

Page 36: ...ox next to each extension 4 When finished click OK Click the Clear button to deselect all extensions or click Cancel to exit without saving your edits Changing a VM Group To add or removing extensions...

Page 37: ...a Voice Mail Group 1 Access the VM Group window as described on page 27 2 Click the Change button in the VM Group Edit window to open the Change Group window 3 Click the Clear button to deselect all e...

Page 38: ...in the monitor list and take the co worker s call Figure 13 Monitor window Choosing Extensions to Monitor Open the Monitor window by clicking the Monitor button in the AltiView main window This allows...

Page 39: ...not in use You can click theState field of an idle extension to have AltiView connect you to that extension Connected the extension is in use Ringing the phone on the extension is ringing You can clic...

Page 40: ...s date and time This history data is sorted by last disconnected and not in the order the call was received It is therefore possible to have a record with an earlier timestamp followed by a record wi...

Page 41: ...og click Delete All or right click any entry and select Delete All Placing Calls from the History List To call a number or extension in the list click the number Attaching a Memo to an Entry To attach...

Page 42: ...Monitoring Extension Activity 34 AltiView 4 0 User Guide...

Page 43: ...when to notify yourself about incoming voice messages Station Speed your personal speed dial numbers System Speed you can view and edit the name and comments but the not the number itself of system sp...

Page 44: ...n the Config window In this window you can edit your password the default trunk access code voice mail settings Center audio and video behavior and external database access options Default Trunk Acces...

Page 45: ...AltiView close the popup window once you have finished with the call Accessing Databases AltiView can access phone numbers from your Microsoft Outlook ACT or Goldmine database During installation the...

Page 46: ...a trunk access code in the drop down list then begin with the outside trunk or route access digit and any long distance prefix digits such as1 and area code If you want to use One Number Access see p...

Page 47: ...y how you want to handle incoming calls when you re already on the phone or when you can t answer the phone for example when you ve enabled the Do Not Disturb state If want to use the Auto Attendant a...

Page 48: ...unable to connect the call the caller is sent into the user s voice mail Before You Set Up One Number Access Before you use ONA you need to make sure your call handling settings are appropriate see p...

Page 49: ...indow to open the One Number Access window in which you set ONA options Figure 17 One Number Access window Determine the times you want to be available to ONA callers This can be at all times during b...

Page 50: ...long distance numbers use 10 digits area code local number Using a Password You can also enter a password number such as 5555 so thata caller who knows this password can use ONA to find you regardless...

Page 51: ...otification options Use this window to set the notification options The types of messages on which you want to be alerted none urgent messages only all voice messages or all voice messages and email t...

Page 52: ...gn and store up to 20 Station IDs speed dial entries When you add a number all relevant prefix digits such as trunk or route access number the long distance prefix 1 and area codes must precede an out...

Page 53: ...Station Speed Entries To delete a speed dial number click the Station ID and click Edit to open the Dial Setting dialog box Click Clear and then click OK System Speed Dialing Click the System Speed ta...

Page 54: ...Configuring Your Station Settings 46 AltiView 4 0 User Guide...

Page 55: ...l 21 Conference state 11 configuration 35 35 45 call handling 38 general 36 message notification 43 One Number Access 40 station speed dialing 44 connected 11 D databases 5 advanced options 38 deletin...

Page 56: ...ng 9 Play state 11 pop up windows 10 proceeding 11 R Record state 11 Ringback state 11 ringing 11 S saving changes 35 screen pop 10 38 search by name 19 session licensing 2 speed dial 19 state column...

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