Altigen AltiView 4.0, User Manual

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Call States
AltiView 4.0 User Guide 11
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Call States
Center applications all report the status of calls. A list of the states includes
the following:
• AA - the call is being transferred to an Auto Attendant.
• Busy - callee is busy or not available
• Call Pending - the call is placed into a workgroup queue
• Conference - the call is in conference
• Connect - the call is connected
• Dial Tone - a dial tone is present, AltiView is ready to dial out.
• Error - receipt of an error tone
• Hold - the call is on hold.
• Hold Pending - the call is being transferred or conferenced.
• Idle - the extension is not in use.
• Music on Hold - an extension user placed the call on hold to take
another call
• Park - the call is parked
• Play - Playing voice mail
• Proceeding - the outgoing call is in progress
• Record - Recording an introductory message
• Ringback - Caller receives this state while callee is ringing
• Ringing - there is an incoming call
• Voice mail - the call is in voice mail