Chapter 3: The Reports
AltiReport Manual 87
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% of Calls—Percentage that number is of the total number of inbound calls
([Overflowed/Redirected Calls] # of Calls/Total Inbound Calls)
The data is also displayed in two graphs:
Figure 43. The top graph shows the numbers of calls that were answered, abandoned, and
overflowed, by hour of day, in the specified time period. The bottom graph shows
percent of total calls that were answered, abandoned, and overflowed.
Data Source
All data from the table WGSUMMARY
