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AltiReport Manual
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Avg—Average hold time per call that was put on hold (Total/Calls)
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Wrap-Up
—Displays wrap-up statistics:
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Calls—Number of calls requiring wrap-up activity
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Total—Total time spent in wrap-up activities for all calls
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Avg—Average time spent in wrap-up activities per call that required wrap-up
activity (Total/Calls)
Data Source
All data from the tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2.
