Additional Advanced Call Router Features
14
Advanced Call Router Manual
requirement
to use the same virtual agent extension if you are writing
several different queue announcement rules.
2. In AltiWare Administrator, you must configure one of the Auto
Attendant numbers to which Call Router is assigned to “Advanced Call
Router.” 1) Enter the same “Item Name” you use in the rule discussed
immediately above. 2) Replace the “No Action” level with “Call – to
Ext./Workgroup,” and enter the workgroup extension number. For
further information on configuring Auto Attendants, see the
AltiWare
Administration Manual
and the
AltiAPI Programmer Guide
.
If your organization has multiple workgroups and you want queue
announcement for several or all of them, you must create separate rules for
each, with workgroup extension information pertinent to each workgroup.
Example:
Suppose you use virtual extension 700 to log in to Call Router, and you
have two workgroups, Sales and Support, with the following agent and
workgroup extensions:
Sales
Support
Workgroup extension number
500 600
Call Router virtual extension number
700 700
For both workgroups, you want Call Router to check incoming calls for
Caller ID and IVR Path, and to play the WG queue status if a match is found
and all agents are busy.
In AltiWare Administrator, you configure the Auto Attendant to which Call
Router is assigned as shown below. (The example uses Auto Attendant 2.)
Note that you must enter a different Item Name for each level.
