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Tech Support – Support Tab
If you are experiencing issues with your Stride Smart system and are connected to Wi-Fi, our Service
Team may be able to get remote access and help you troubleshoot your unit.
Please call our Service Team at (510) 270-5369 if you would like to grant them remote access. They can
walk you through the procedure below.
Operator or User Action
Screen
1. In Facility Settings under the Support Tab, tap
Tech Support
.
Within 5 seconds you should see a TeamViewer window pop up. After
another 5-10 seconds, the ID and password fields will auto-populate.
2. Read the ID and password back to your technician. This will allow them
to connect to your unit and control the screen.
Restart App
Operator or User Action
Screen
If you are experiencing issues with Stride Smart, we may ask you to restart
your device. To do this, tap
Restart App
.
