Altech DSD 4921 RV, User Manual

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43
10 TROUBLESHOOTING
Problem What To Do
The Set Top Box will not
switch ON. None of the
LEDs are ON. Check the connection of the external power supply unit at the
wall socket and ensure it is switched ON. If it is connected
correctly the Green power LED on the power supply should
be lit.
Check if the power connector on the Set Top Box
’s rear panel
is securely connected.
No picture Check if TV and Set Top Box
are “ON” (not in standby mode).
Check that all the cables connections to the Set Top Box and
TV are secure.
Check that the TV has the correct input source selected (TV,
PC, AV1, AV2 and HDMI1 and etc.)
No sound
Check the mute button on the TV or Set Top Box, to restore
the sound press the mute button again.
Check the volume is not turned all the way down. To increase
the volume, press the “Vol+” button.
Check connection of the Audio cables to the Set Top Box and
TV / Home Theatre.
Remote control does not
work Check if TV and Set Top Box
are “ON” (not in standby mode).
Check that your RCU Standby Key lights up when a key is
pressed, if not change your batteries
If the RCU Standby Key lights up RED:
Check that there are no obstructions between you and the Set
Top Box, aim directly at the Set Top Box and not the TV and
then try again.
If the RCU Standby Key lights up Green:
Un-pair the remote (see instructions in Section 7 of this User
Manual-
‘first time start-up of the Set Top Box). Thereafter the
RCU should light up RED when a key is pressed and then the
RCU is now in IR mode and requires direct line of sight to the
STB when pressing keys. See above procedure to
troubleshoot (Go back to your Menu Setting and re-pair your
remote after it starts working fine)