7 | Troubleshooting
BYK-Gardner GmbH
64
spectro2guide Family
295 024 855 E 2010
7.3 Battery Problems
Message
Solution
Battery empty.
Instrument is
switching off...
Charge the instrument using the
docking station or external power
supply.
Battery empty.
Charge the instrument using the
docking station or external power
supply.
Instrument is not charging in dock-
ing station.
Make sure power supply is con-
nected.
Make sure instrument is positioned
correctly.
If instrument is still not charging,
contact service.
Instrument is not charging via USB
connection.
Make sure USB power supply pro-
vides a minimum of 500 mA (1500
mA recommended).
If instrument is still not charging,
use docking station.
7.4 Connection Problems
Message
Solution
No WiFi connection.
Make sure WiFi connection is avail-
able.
Activate WiFi function.
Make sure the instrument is within
the WiFi range.
Reduce distance to the router.
Increase range of the router.
WiFi settings not adjusted correctly.
Re-Enter password.
No connection between instrument
and software
Make sure instrument is connected.
Connect instrument via USB or WiFi.
No data transfer to software
Instrument within a measurement.
Switch to home screen.
