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10. Warranty and Service Information
Technical Support
Free Technical Support 24/7/365 is part of the Alpha customer satisfaction commitment. The phone numbers below
can also be used to access a wide range of service solutions both at your premise and at the Alpha facility nearest
you.
Warranty
Alpha Technologies Ltd. warrants its equipment to be free of manufacturing defects in material and workmanship, for
a period of 36 months from the date of shipment from the factory. The warranty provides for repairing, replacing or
issuing credit (at Alpha’s discretion) for equipment shipped by it and returned by the customer to the factory or other
authorized location during the warranty period.
There are limitations to this warranty coverage. The warranty does not provide to the customer or other parties any
remedies other than the above. It does not provide coverage for any loss of profits, loss of use, costs for removal or
installation of defective equipment, damages or consequential damages based upon equipment failure during or after
the warranty period. No other obligations are expressed or implied. Warranty also does not cover damage or
equipment failure due to cause(s) external to the unit including, but not limited to, environmental conditions, water
damage, power surges or any other external influence.
The customer is responsible for all shipping and handling charges. Where products are covered under warranty
Alpha will pay the cost of shipping the repaired or replacement unit back to the customer.
Battery Warranty
Battery warranty provided by Alpha is a three-year full replacement warranty with a pro-rated warranty for the
following two years. Pro-rated warranty provides a credit applicable toward the purchase of new batteries from
Alpha. The credit is calculated as the purchase price multiplied by the percentage of the battery life that was not
available (in months). Battery warranty coverage is lost where the battery charge is not maintained for 6 months.
Contact your Alpha sales representative or the Technical Support team at the above number to understand your
entitlements under Battery Warranty.
Extended Warranty
The terms of warranty can be extended in time by purchase of an Extended Warranty. Warranty extensions are
available on a per year basis and can be purchased during the initial warranty period.
Return of Material
Please contact Technical Support at the number above to obtain a Service Repair Order (or Return Mate- rial
Authorization) number BEFORE sending material back. This will ensure that your service needs are handled
promptly and efficiently.
On Site Services and Service Plans
A wide range of services are available at your location including installation, commissioning, preventative
maintenance, remedial maintenance, battery replacement, battery delivery, etc. Preventative maintenance is
recommended for Alpha products at least once per year. Customers can arrange to have these services provided
automatically with one annual payment.
Service Centers
For a list of service centers, please visit: www.alpha-outback-energy.com
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