AllSee Technologies 32" High Definition Digital Advertising Display, User Manual

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32” High Definition Digital Advertising Display User’s Manual
Page 33
5.6 My media file does not fit properly on the screen
If your media is being displayed with black edges please refer to section 2.2. This has happened
because the file is not 16:9 aspect ratio (1366x768). Please resize file to 1366x768 pixels and try
loading the media onto the display once again.
5.7 My media file will not display or is missing from the playlist
In this situation the first step to take to find the root of the problem is to start with a blank USB
drive. Copy 1 file onto the blank USB drive and insert this into the unit, ensuring that the file
name is 11 characters or less. If this works and the file displays then re ‐ name all the files that are
12 characters or more to have shorter file names.
If this does not work please check first that the media file is the correct size to fit the screen
–1366x768 pixels. If it is any bigger than this there is a danger of the media file not displaying.
For images, check that it is around 1 ‐ 2 MB in size and that it is a baseline JPEG not a progressive
one – as these will be skipped. This can be checked by using free software called IrfanView.
1) Download Irfanview from
http://download.cnet.com/IrfanView/3000 ‐ 2192_4 ‐ 10021962.html?part=dl ‐ IrfanView&sub
j=dl&tag=button
2) Launch the software then open image file within the program.
3) In the toolbar click on “Image” > “Information”.
4) This brings up the “Image property options”.