Allpro ScanX Duo DVM, Instruction Manual

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27
TROUBLESHOOTING
Trouble Possible Cause Corrective Action
6. Image is too
dark.
• PSP has been overexposed • Use software to adjust bright-
ness. If this is not possible,
retake image with proper
(lower) exposure and a newly
erased PSP.
7 Intraoral
image
appears
skewed on
monitor.
• PSP was fed skewed either
behind or without a Plate
Guide in place.
• Plate Guide used was not
the proper size.
• Verify that Plate Guide is in place
and PSP is fed into slot or if a
Size 4 PSP, it is fed in straight
behind a Guide.
• Check PSP size and ensure that
the correct Plate Guide is in
place.
8 Extraoral
image
appears
skewed on
monitor.
• PSP was fed skewed. • When inserting PSP into feed
slot, be sure to “feel” for resis-
tance of light seal brush, align
PSP, and then push down uni-
formly on top edge of PSP.
9 Image con-
tains ghost
images or
shadows.
• PSP was not completely
erased prior to use.
• Imaging Plate was exposed
with the back of the IP fac-
ing the tubehead.
• PSP has been stored too
long in barrier envelope or
cassette.
• Partial erasure of the
image due to exposure to
light during handling of
the PSP.
• Make sure ScanX is operating
with eraser turned on (blue LED
indicator above the ERASER
switch is illuminated steadily).
• Make sure the plates are insert-
ed properly into the barrier enve-
lope or cassette with the proper
orientation to the X-ray source.
• Do not store PSPs in barrier
envelopes or cassettes for more
than 24 hours.
• Do not leave exposed PSPs
in well lit areas. Even in bar-
rier envelopes, some light may
penetrate and partially erase
the PSP. Transfer PSPs from their
protective barriers to the ScanX
within one hour of exposure.
10 Image shows
artifacts.
• The PSP surface is not
clean and has dirt, stains
or scratches on it.
• ScanX plate transport path
may contain debris.
• Clean the PSP. If the PSP is
scratched or stained, do not
reuse.
• Clean transport path using a
ScanX Cleaning Sheet.
11 Intraoral PSP
does not
drop into the
receiving tray
• PSP may have clung to the
bottom of transport arch
due to static electricity.
• Look below transport arch and
gently touch the PSP to allow it
to drop.