26
TROUBLESHOOTING
Note:
There should be an image on the plate only if the in-line eraser mode
was disabled
during scanning.
Trouble
Possible Cause
Corrective Action
1. No power/
No green light
on membrane
switch
• Not plugged in.
• No power at Mains
Outlet
• Defective power supply
• Check the line cord
connection is firmly plugged in.
• Make sure outlet is grounded
and has power.
• Call your authorized Air
Techniques dealer.
2. Green, Blue
or
Yellow indica-
tor light does
not work.
• Defective light or circuitry.
• Call your authorized Air
Techniques dealer.
3. Image
Management
Software does
not recognize
the ScanX
when selected.
• Inadequate Computer
System.
• The ScanX has not been
turned on.
• The computer connection
cable is loose or defective.
• The computer does not
recognize that the ScanX is
connected.
• ScanX hardware problem.
• Verify Computer System require-
ments (Page 10).
• Make sure that the READY switch is
set to ON and the green indicator
light is illuminated.
• Reconnect the cable. Check for
tightness. Replace if necessary.
• Verify that the Setup
program was correctly
installed
(Page 14).
• Call your authorized Air
Techniques dealer.
4. Plate does not
scan properly.
• The PSP was not pushed
far enough into the ScanX.
• Fully feed the PSP into the Plate
Guide.
5. No image
appears after
scanning.
• The PSP fed backwards
(printed side towards
ScanX).
• The PSP was erased prior
to scanning.
• Hardware failure.
• X-ray source failed.
• If Eraser mode
was disabled
during scanning, quickly refeed
the plate with the printed side out.
• If Eraser mode
was enabled
during scanning, retake image.
• Feed the PSPs into the scanner
immediately and quickly after
removal from the Plate Transfer
Box or the cassette.
• Call your authorized Air
Techniques dealer.
• Call your X-ray service dealer.
Important:
Do not allow the PSP to be
exposed to light between
taking an X-ray and scan-
ning with the ScanX.
