Performance and troubleshooting
160
Alvium G1 User Guide V1.1.1
Troubleshooting common issues
Camera is not powered
Camera or system issue?
When the camera is connected, the
signal the camera status. If the
LEDs of a connected camera are not illuminated, check with a working camera.
Power supply
If using a custom power supply, ensure that
•
The adapter and wire gauge are rated 1 A at 12 VDC (lower current for higher
voltages).
•
The TFM connector is supplied with minimum 10.8 VDC despite voltage drop
across the cabling.
Camera is not detected in the viewer
The camera is powered correctly, but it is not detected in the viewer.
Ethernet cabling
Damaged or poor quality Ethernet cabling can result in no cameras found, dropped
packets, decreased bandwidth, and other problems. Use Category 6 or higher
rated Ethernet cabling.
NICs and NIC ports
NICs or Ethernet adapters using Intel I219-LM chipset may not activate the link
when an Alvium G1 camera is connected directly. As a workaround, connect the
camera to a different network adapter.
Ethernet adapter settings
on page 124, which describes how to
adjust the IP address of the host adapter. Do not use gateways on your NIC.
Connect a single camera directly to your NIC.
Ensure that IP address of the adapter is on the same subnet as the camera. If not,
return the adapter address to the Auto IP configuration. A sample IP configuration
for the camera and adapter is shown below.
Adapter
Camera
IP address
169.254.23.2
169.254.43.3
Subnet mask
255.255.0.0
255.255.0.0
Table 85: Sample IP configuration
