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Allied Telesis AT-2701FTXa/SC, Installation & User Manual, Page: 81 / 94

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Allied Telesis AT-2701FTXa/SC Installation & User Manual Download Page 81

81

Chapter 7

Troubleshooting

This chapter describes troubleshooting procedures. It contains the 
following sections:

“Checking the Port LED on the Adapter” on page 82

“Troubleshooting Checklist” on page 83

“Testing Network Connectivity” on page 84

Summary of Contents for AT-2701FTXa/SC

Page 1: ...613 001847 Rev A AT 2701 Series Adapters Fiber Fast Ethernet Adapters AT 2701FXa SC AT 2701FXa ST AT 2701FTXa SC AT 2701FTXa ST Installation and User s Guide...

Page 2: ...rks or registered trademarks of their respective owners Allied Telesis Inc reserves the right to make changes in specifications and other information contained in this document without prior written n...

Page 3: ...dance with instructions may cause harmful interference to radio or television reception which can be determined by turning the equipment off and on The user is encouraged to try to correct the interfe...

Page 4: ...ty Statements Important The indicates that a translation of the safety statement is available in a PDF document titled Translated Safety Statements posted on the Allied Telesis website at www alliedte...

Page 5: ...idelines 34 Installing the Driver Using Device Manager 34 Installing the Driver Using the Silent Installation Method 34 Downloading the Driver Software for Windows 35 Accessing the Device Manager 37 A...

Page 6: ...attern Match 74 Chapter 6 Uninstalling the Driver Software 77 Overview 78 Guidelines 78 Uninstalling the Driver Software Using Device Manager 79 Uninstalling the Driver Software Silently 80 Chapter 7...

Page 7: ...ries Fiber Fast Ethernet Network Adapter cards The adapter cards included in this series are AT 2701FXa SC AT 2701FXa ST AT 2701FTXa SC AT 2701FTXa ST The Preface contains the following sections Safet...

Page 8: ...Caution Cautions inform you that performing or omitting a specific action may result in equipment damage or loss of data Warning Warnings inform you that performing or omitting a specific action may...

Page 9: ...learn about Return Merchandise Authorization RMA and contact Allied Telesis technical experts USA and EMEA phone support Select the phone number that best fits your location and customer type Hardwar...

Page 10: ...Preface 10...

Page 11: ...es Fast Ethernet network adapter cards and contains the following sections Description on page 12 Model Naming Conventions on page 15 Features on page 16 Supported Operating Systems on page 17 Accessi...

Page 12: ...or half duplex mode The AT 2701 series offers the following models AT 2701FXa A single port adapter card with a fiber optic connector AT 2701FTXa A dual port adapter card equipped with fiber optic an...

Page 13: ...ber Optic Adapter The AT 2701FXa ST and AT 2701FTXa ST adapter cards are equipped with a 100BASE FX port with the ST adapter To connect the ST adapter to a network cable you must have a fiber optic ne...

Page 14: ...s with two LED s One LED indicates the link status for either the copper or fiber port the other indicates the activity status for the port with the valid link Table 1 describes the link states that t...

Page 15: ...del Naming Conventions The conventions are defined in Table 2 Table 2 AT 2701 Model Naming Conventions Convention Definition 1 Indicates the product name 2 Identifies the physical layer standard for F...

Page 16: ...list shows the features of the AT 2701 series adapter cards One 100BASE FX with an SC or ST fiber optic adapter PCI version 2 2 interface Pre Execution Environment PXE 2 1 Remote Boot Wake on LAN WOL...

Page 17: ...operating systems for the AT 2701 series adapter cards Windows 7 Windows XP Linux Note To install driver software for Windows 7 and Windows XP see Chapter 3 Installing the Driver Software for Windows...

Page 18: ...ng 1 Open a web browser such as Internet Explorer or FireFox on your system and enter the following http www alliedtelesis com The Allied Telesis home page is displayed 2 Enter 2701 in the search box...

Page 19: ...eries adapter cards are shipped with a low profile bracket attached Note The AT 2701 series adapter card is not shipped with a software driver CD You must download the driver software for Windows from...

Page 20: ...ucts are covered under limited warranties All Allied Telesis warranties are subject to and provided only on the terms and conditions set out in the Allied Telesis Limited Warranties listed on the Alli...

Page 21: ...ins the following sections System Requirements on page 22 Reviewing Safety Precautions on page 23 Pre Installation Checklist on page 25 Replacing the Bracket on page 26 Installing a Network Adapter Ca...

Page 22: ...e installing the AT 2701 Series Fiber Fast Ethernet Network Adapter cards make sure your system meets the requirements listed below PC with one of the following operating systems installed Windows XP...

Page 23: ...e at www alliedtelesis com support software Warning Do not stare into the laser beam L2 Warning This is a Class 1 LED product L3 Warning Do not look directly at the fiber optic cable ends or inspect t...

Page 24: ...ge to the system components Remove any metallic objects or jewelry from your hands and wrists Make sure to use only insulated or nonconducting tools Verify that the system is powered OFF and unplugged...

Page 25: ...bsite record the path to where the driver file resides on your system 4 If your system is active shut it down 5 When system shutdown is complete power OFF and unplug your system 6 Holding the adapter...

Page 26: ...adapter card and replace it with the standard bracket You can also use this procedure to remove the standard bracket and replace it with the low profile bracket To replace the low profile bracket with...

Page 27: ...AT 2701 Series Fast Ethernet Adapter Installation Guide 27 Figure 7 Fastening Screws onto Standard Bracket...

Page 28: ...w the Pre Installation Checklist on page 25 and Reviewing Safety Precautions on page 23 Before installing the adapter card ensure the system power is OFF and unplugged from the power outlet and that p...

Page 29: ...ation that came with your system 4 Remove the network adapter card from the shipping package and store the packaging material in a safe location Caution Wear a grounding device and observe electrostat...

Page 30: ...he adapter card If the card resists seating remove it from the system realign it and try again 6 Secure the network adapter card to the chassis with a Phillips head screw not provided as shown in Figu...

Page 31: ...before installing the driver software the Found New Hardware Wizard launches automatically For more information see Chapter 3 Installing the Driver Software for Windows on page 33 When the system retu...

Page 32: ...e fiber optic ports contain a Class 1 laser device When the ports are disconnected always cover them with the provided plug Exposed ports may cause skin or eye damage 2 Remove a rubber plug from the a...

Page 33: ...dapter onto your operating system It contains the following topics Overview on page 34 Downloading the Driver Software for Windows on page 35 Accessing the Device Manager on page 37 Installing the Dri...

Page 34: ...trative privileges When you install the AT 2701 series adapter on your computer and start the system the Windows system automatically installs the Realtek inbox driver You must update the driver softw...

Page 35: ...on your system and enter the following http www alliedtelesis com support software 2 The Allied Telesis Software Download page is displayed 3 Enter 2701 in the search box and press the enter key Figu...

Page 36: ...Installing the Driver Software for Windows 36 Figure 13 Specifying the Folder for Unzipped Files 7 Specify the location of the folder and click Extract 8 Record the location of the folder...

Page 37: ...of the procedures below Accessing Device Manager on Windows 7 next Accessing Device Manager on Windows XP on page 38 Accessing Device Manager on Windows 7 To access Device Manager on Windows 7 do the...

Page 38: ...dows 7 Accessing Device Manager on Windows XP To access Device Manager on Windows XP do the following 1 Right click the My Computer icon on the desktop and select Properties The System Properties wind...

Page 39: ...The Hardware page is shown in Figure 17 Figure 17 Hardware Page on Windows XP 3 Click Device Manager The Device Manager window opens Your AT 2701 series adapter is detected as a Realtek device or Eth...

Page 40: ...driver software are slightly different among Windows operating systems To install the driver software on your system follow one of the procedures below Installing the Driver Software on Windows 7 next...

Page 41: ...oftware window pops up as shown in Figure 20 Figure 20 Update Driver Software Window on Windows 7 4 Select Browse my computer for driver software The Update Driver Software window prompts you to enter...

Page 42: ...e is successfully updated Figure 22 Update Driver Software Window on Windows 7 7 Click Close Installing the Driver Software on Windows XP To install the driver software onto Windows XP do the followin...

Page 43: ...net Adapter Installation Guide 43 Figure 23 Ethernet Controller on Windows XP 3 Select Update Driver The Hardware Update Wizard window pops up as shown in Figure 24 Figure 24 Hardware Update Wizard 1...

Page 44: ...ompts you to select one of two options as shown in Figure 25 Figure 25 Hardware Update Wizard 2 6 Select Install from a list or specific location Advanced 7 Click Next The Hardware Update Wizard promp...

Page 45: ...pter Installation Guide 45 Figure 26 Hardware Update Wizard 3 8 Specify the location of the driver software 9 Click Next The confirmation message is displayed as shown in Figure 27 Figure 27 Hardware...

Page 46: ...ltek device To obtain the latest driver software from the Allied Telesis website see Downloading the Driver Software for Windows on page 35 The procedures for installing the driver software are slight...

Page 47: ...n of the driver folder as shown in Figure 21 on page 41 5 Specify the location of the driver software 6 Click Next The confirmation message appears when the driver software is successfully updated See...

Page 48: ...dware Update Wizard prompts you to select one of two options as shown in Figure 25 on page 44 6 Select Install from a list or specific location Advanced 7 Click Next The Hardware Update Wizard prompts...

Page 49: ...an obtain the latest DPInst by downloading and installing the latest WDK from the Microsoft website Installing the Driver Silently To install the driver silently perform the following instructions 1 C...

Page 50: ...e display of wizard pages user dialog boxes and other user intervention requests The driver is installed silently Viewing Supported DPInst Options You can display help information about the dpinst com...

Page 51: ...or Linux Systems This chapter provides procedures for configuring Ethernet interfaces for AT 2701 series adapters on Linux systems and contains the following sections Overview on page 52 Configuring a...

Page 52: ...er to operate A driver supplied with an operating system is called an inbox driver Current Linux systems come with the inbox driver that the AT 2701 series adapters need Since the driver software for...

Page 53: ...does not have the ethtool utility installed Install it by entering the following command sudo apt get install ethtool 3 Obtain the name of the Ethernet interface for the AT 2701 series adapter such a...

Page 54: ...o verify that the ethtool utility is installed or install the ethtool utility on your system consult the documentation for your Red Hat distribution 2 Obtain the name of the Ethernet interface for the...

Page 55: ...2 and xx xx xx xx xx xx with the hardware address of your adapter ethx appears twice in the file 5 Save the ifcfg ethx file 6 Repeat step 3 to 5 for all of the Ethernet interfaces of AT 2701 series ad...

Page 56: ...Configuring the Ethernet Interface for Linux Systems 56...

Page 57: ...ing Advanced Properties on page 60 Early Tx Threshold on page 62 Network Address LAA on page 63 PCI PME on page 65 Speed Duplex on page 67 Speed Duplex 100Mb Fiber on page 68 Speed Duplex Copper on pa...

Page 58: ...ng the driver software Supported Advanced Properties The supported advanced properties depend upon the AT 2701 adapter model and the operating system that the adapter is installed on See Table 3 Table...

Page 59: ...page 63 Speed Duplex on page 67 Vlan Id on page 70 Wake on LAN on page 71 AT 2701FTXa Early Tx Threshold on page 62 Network Address LAA on page 63 Speed Duplex 100Mb Fiber on page 68 Speed Duplex Cop...

Page 60: ...nd select a feature you want to change its setting 1 To access the Device Manager follow one of these procedures Accessing Device Manager on Windows 7 on page 37 Accessing Device Manager on Windows XP...

Page 61: ...AT 2701 Series Fast Ethernet Adapter Installation Guide 61 3 Click the Advanced tab The Advanced Properties window opens as shown in Figure 31 Figure 31 Advanced Properties Window...

Page 62: ...hreshold To change the value of Early Tx Threshold do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 60 2 Select Early Tx Threshold in the Property box The Ea...

Page 63: ...idelines for Assigning a Locally Administered Address Here are guidelines for assigning a locally administered address The address must be unique The address consists of a 12 digit hexadecimal number...

Page 64: ...A Page 3 In the Value text box enter a locally administered address for the AT 2701 series adapter card By default no locally administered address is assigned For more information see Guidelines for A...

Page 65: ...e adapter wakes up from a low power mode when receiving a Magic Packet If the PCI PME Wake on Magic Packet and Wake on Pattern Match properties are enabled the adapter wakes up from a low power mode w...

Page 66: ...gs of the Wake on Magic Packet and Wake on Pattern Match properties Note When the Wake on Magic Packet and Wake on Pattern Match properties are both disabled the adapter stays in a low power mode Disa...

Page 67: ...Speed Duplex property do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 60 2 Select Speed Duplex in the Property box The Speed Duplex page is displayed as sh...

Page 68: ...B Fiber property do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 60 2 Select Speed Duplex 100Mb Fiber in the Property box The Speed Duplex 100Mb Fiber page...

Page 69: ...ccess the Advanced Properties See Accessing Advanced Properties on page 60 2 Select Speed Duplex Copper in the Property box The Speed Duplex Copper page is displayed as shown in Figure 37 Figure 37 Sp...

Page 70: ...tag before transmitting the frame To change the value of the Vlan Id do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 60 2 Select Vlan Id in the Property bo...

Page 71: ...feature do the following 1 Access the Advanced Properties See Accessing Advanced Properties on page 60 2 Select Wake on LAN in the Property box The Wake on LAN page is displayed as shown in Figure 39...

Page 72: ...dapter stays in a low power mode if the PCI PME property is disabled The Wake on Magic Packet property only specifies the condition To activate the WOL function to wake up the adapter you must enable...

Page 73: ...Guide 73 3 Select one of the following options Enable The adapter wakes up from a low power mode when receiving a Magic Packet when the PCI PME property is enabled Disable The adapter stays in a low p...

Page 74: ...perty to Enable the adapter stays in a low power mode if the PCI PME property is disabled The Wake on Pattern Match property only specifies the condition To activate the WOL function to wake up the ad...

Page 75: ...pter wakes up from a low power mode when receiving a packet that matches one of the patterns specified in the operating system when the PCI PME property is enabled Disable The adapter stays in a low p...

Page 76: ...Modifying Advanced Properties 76...

Page 77: ...ribes how to uninstall the driver software for the AT 2701 series network adapters This chapter contains the following topics Overview on page 78 Uninstalling the Driver Software Using Device Manager...

Page 78: ...allation method you can also uninstall driver software in two ways Uninstalling the Driver Software Using Device Manager on page 79 Uninstalling the Driver Software Silently on page 80 Guidelines Here...

Page 79: ...e Device Manager on page 37 3 In the Device Manager window expand the Network Adapters folder 4 Right click Allied Telesis AT 2701FxX a Fast Ethernet The shortcut menu appears See Figure 28 on page 47...

Page 80: ...ention perform the following steps 1 Open a command prompt window with administrator privileges 2 Change the directory to the folder where the dpinst utility and the driver files reside 3 Uninstall th...

Page 81: ...eshooting This chapter describes troubleshooting procedures It contains the following sections Checking the Port LED on the Adapter on page 82 Troubleshooting Checklist on page 83 Testing Network Conn...

Page 82: ...link status for either the copper or fiber port the other indicates the activity status for the port with the valid link Note Before the port LED can provide troubleshooting information the driver so...

Page 83: ...Make sure that the adapter card is properly seated in a PCI slot Check for specific hardware problems such as obvious damage to board components or the PCI edge connector Check the configuration sett...

Page 84: ...ort set both the adapter and switch to Auto Negotiation or the same speed and duplex mode Windows To test the network connectivity for the Windows driver software perform the following procedure Use t...

Page 85: ...y information is displayed as shown in Figure 45 Figure 45 Command Window with ping displayed Linux To verify that the Ethernet interface is up and running run ifconfig to check the status of the Ethe...

Page 86: ...To ping an IP host on the network to verify connection has been established perform the following procedure 1 From the command line type ping IP address 2 Press Enter The command displays the packet s...

Page 87: ...erature 0 C to 40 C 32 F to 104 F Storage Temperature 25 C to 70 C 13F to 158 F Relative Humidity 5 to 90 non condensing Power Specifications Signaling Voltage 3 3 5V Power Consumption 2 5 Watts at 3...

Page 88: ...88...

Page 89: ...iber Optic Connectors This appendix provides how to clean fiber optic connectors and consists of the following sections Overview on page 90 Cleaning Using a Cartridge Type Cleaner on page 91 Cleaning...

Page 90: ...d eye can disrupt light transmission and lead to failure of the component or of the entire system Figure 47 shows part of the end face of an unclean and clean ferrule Figure 47 Unclean and Clean Ferru...

Page 91: ...optic connector To clean a fiber optic connector using a cartridge cleaner perform the following procedure 1 With one hand hold the cartridge cleaner and push the lever on the cleaning cartridge in t...

Page 92: ...t 2 times Caution Failing to pick up the ferrule tip when you reach the bottom of the cleaning surface can result in static electricity that can damage the fiber optic cable 4 If desired repeat steps...

Page 93: ...5 mm sizes for use on SC and MU connectors respectively Note NEVER use a household cotton swab and or alcohol to clean a fiber optic connector A cotton swab or alcohol may leave a residue on the ferru...

Page 94: ...94 3 If a fiber inspection scope is available use the scope to inspect the connector to make sure that it is clean 4 Reconnect the cable to the port or protect the ferrule tip with a dust cap...

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