15
WARRANTY
One year on parts – 90 days on labor.
Alliance provides to the original purchaser, only, a warranty for the DALPH1002,
DALPH1503, PALPH1002, AND PALPH1503. This warranty covers products and
parts which prove to be defective in materials or workmanship within one (1) year of
the date of shipment from the ALLIANCE factory. Repair or replacement will be at the
option of ALLIANCE and will be f.o.b. the ALLIANCE factory. Warranty includes
ninety (90) days for labor from date of shipment. Prior written authorization from the
ALLIANCE customer service department is required before any component parts or
equipment can be accepted by ALLIANCE for repair, replacement, or credit under this
warranty. This warranty shall not apply if it is determined by ALLIANCE that
equipment or parts have been used other than in accordance with the operating
instructions, subject to abuse or misuse, damage through no fault of ALLIANCE or its
employees, or altered by someone other than ALLIANCE or its authorized agents. This
warranty is exclusive and in lieu of all other warranties express or implied, or statutory,
including the implied warranties of merchantability and fitness. In no event shall
ALLIANCE be liable for any delay in the performance of this warranty due to causes
beyond its control.
SERVICE AND ASSISTANCE
In Warranty Service
– Call the Alliance Customer Service Department at
1-800-522-
3973
. Parts are stocked at the factory and will be provided to a local authorized
service agency.
Out of Warranty Service
– Same as above except parts will be billed to the customer
or the service agency as dictated by the customer. Labor will be billed by the agency.
Technical Assistance
– Write down the nature of the problem and any symptoms along
with any other information that might prove helpful in solving your problem. Then call
the Alliance Customer Service Department at
1-800-522-3973
.
