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Troubleshooting
6. Troubleshooting Shock Absorbers
A squeaking noise, oil seen on the base of the washer,
or an out-of-balance condition may mean one or more
shock absorbers need to be replaced.
To determine if there is an inoperative shock:
1. Remove front access panel.
2. Check height of rod or rod spacing above shock.
If all four shocks are uniform and have about two
inches of rod showing when basket is empty,
shocks don’t need replacing. Refer to
Figure 1
2.
If one or more shocks is showing less than two
inches of rod, then an internal spring has broken
and all four shocks should be replaced.
3. Check base of washer below shock absorbers for
grease or oil. Shocks are not oil filled. Any oil is
from grease used internally to lubricate damper of
shock. A small amount of grease/oil on base is
normal and doesn’t indicate failure. A large
amount of grease/oil indicates a shock that might
fail soon. Do not replace shock until the internal
spring has broken as described in Step 2.
To reduce the risk of electric shock, fire, explosion, serious injury or death:
• Disconnect electric power to the washer before servicing.
• Never start the washer with any guards/panels removed.
• Whenever ground wires are removed during servicing, these ground wires must be
reconnected to ensure that the washer is properly grounded.
• Motor not grounded! Disconnect electric power before servicing motor.
W485
WARNING
