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Rockwell Automation Publication 1789-UM002K-EN-P - January 2015
Chapter 1
SoftLogix 5800 System
Troubleshoot FactoryTalk Activations
There could be several reasons you might have trouble installing
your activations:
•
If you accidentally requested too few concurrent activations for a product,
you can download more new activations for the same Host ID. You cannot
download more activations than you have purchased.
•
To purchase additional activations, contact your local Rockwell
Automation sales office.
•
If you accidentally requested too many concurrent activations for a
product, you must rehost all of the activations, and then request the
correct number of activations again.
•
For example, if you have 50 concurrent activations available for a product,
and you intended to request 10 for a particular Host ID, but accidentally
selected 13 in the Activations Requested list, you cannot return just the
three activations you didn't want. You must rehost all 13 activations, and
then download 10 activations to the correct Host ID.
•
If you accidentally requested activations for the wrong Host ID
(computer or dongle), you must rehost all of the activations you
downloaded accidentally, and then request the activations again for the
correct Host ID.
•
If you accidentally requested activations for the wrong product, you must
rehost all of the activations for that product, and then request the
activations again.
•
For example, if you accidentally requested five concurrent activations for
Logix Designer application instead of FactoryTalk View SE software, you
must rehost the five activations for Logix Designer application, and then
download five activations for FactoryTalk View SE software.
To obtain more information, go to the Rockwell Automation Activations
Support website at
https://activate.rockwellautomation.com
.
