Allegion 8310816 Installation Instructions Manual Download Page 5

75.0022.01 ALLEGION 8310-816 TOUCHLESS ACTUATORS 20200612   

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Sensor erratically 
detecting or falsely 
activating

Not properly grounded

Verify continuity between sensor ground and 
earth ground.  
See Application Note for details.

Unstable power supply

Ensure the isolation module (polarity-sensitive) 
is being used with each 8310-816.

Electrical noise within 
sensing zone

Reduce sensing zone (potentiometer 
counterclockwise).

Non-stationary object 
within detection zone

Clear a 10” zone around detection field.

Sensor not detecting

Sensing zone is set 
too low

Increase sensing zone (potentiometer 
clockwise).

No power

Verify power supply and connection.

TROUBLESHOOTING

The sensor manufacturer cannot be held responsible for incorrect installations or inappropriate adjustments of the sensor/device; therefore, the sensor 
manufacturer does not guarantee any use of the sensor outside of its intended purpose.
The sensor manufacturer strongly recommends that installation and service technicians be AAADM-certifi ed for pedestrian doors, IDA-certifi ed for 
doors/gates, and factory-trained for the type of door/gate system.
Installers and service personnel are responsible for executing a risk assessment following each installation/service performed, ensuring that the sensor 
system installation is compliant with local, national, and international regulations, codes, and standards. 
Once installation or service work is complete, a safety inspection of the door/gate shall be performed per the door/gate manufacturer recommendations 
and/or per AAADM/ANSI/DASMA guidelines (where applicable) for best industry practices.  Safety inspections must be performed during each service 
call – examples of these safety inspections can be found on an AAADM safety information label (e.g. ANSI/DASMA 102, ANSI/DASMA 107). 
Verify that all appropriate industry signage and warning labels are in place. 

INSTALLATION/SERVICE COMPLIANCE EXPECTATIONS

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