TROUBLESHOOTING
If your pump is making excess noise, this is normally caused by the following:
1. Debris has collected inside the pump
2. The ceramic shaft is worn or broken
The Pump is Noisy
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Remove your pump from your pond to clean / remove any debris
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Inspect the ceramic shaft for any damage and replace if necessary.
If water is not flowing through your pump correctly, this could be caused by:
1. Damage to the impeller
2. An inlet or outlet obstruction.
3. An obstruction in the filter basket.
4. Low voltage to the unit.
Water Is Not Flowing Through The Pump
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Clean and inspect the impeller (see maintenance section) and replace if
required.
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Remove any blockages from the inlet/outlet and filter basket.
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Check the voltage being supplied to your unit.
If your pump will not run, this could be due to the following causes:
1. It is not connected to a power supply
2. The pump is not fully submersed and is being run dry.
3. The pump is not connected to the controller.
4. The controller is damaged
The Pump Is Not Running Correctly
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Check that the unit is correctly connected to the power supply and the RCD
unit is not faulty.
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Ensure that the pump is fully submersed in your pond and filled with water.
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Ensure that the controller is correctly connected to the pump. If it is
connected but still not working, contact the supplier of your unit for further
troubleshooting or replacement.
