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D. ALIGN-PILATES™ LIMITED LIFETIME WARRANTY
Terms of Limited Lifetime Warranty
Align-Pilates offers the following limited lifetime warranty, for the periods as stated below from the date of
purchase, to the original owner of their products, upon presentation of an original invoice in their name.
The warranty is a Light Commercial Warranty allowing for a maximum usage of 27.5 hours per week.
Align-Pilates will repair or replace any mechanical part that malfunctions due to defects in materials and/
or workmanship during the warranty period. The warranty excludes normal wear and tear, damage due
to negligence or misuse, abuse, modification or unauthorized repair; scratches to the finish, and tears or
indents in the upholstery. Align-Pilates will, at its discretion, repair or replace any parts deemed defective
during the warranty period. If we opt to repair or replace your apparatus, this may require that your prod-
uct is returned for inspection at our premises prior to sending out replacement apparatus. Parts repaired
or replaced under the terms of this warranty will be warranted for the remainder of the original warranty
period only. This warranty does not cover shipping charges, customs clearance fees (where applicable) or
any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
Duration of Limited Warranty
1) Frame, Gear bar and foot bar mechanisms - 5 year warranty.
2) Other non-wear and tear components - 2 year warranty
3) Ropes, Straps, Spring Clips, Handles, Wheels, Silent pulleys, foot straps - 1 year warranty
4) Springs - 2 year or 3,000 hours (first reached applies) warranty is given on all springs, excepting that
a decrease of 5% of the spring power per 1,500 hours usage is acceptable according to internation-
ally standards. Align-Pilates Springs should be replaced after a maximum of 3,000 hours use or 2 years,
whichever is earlier. In the event of any signs of damage or wear springs should be replaced immediately
regardless of age or usage.
5) Upholstery - The upholstery fabric on Align-Pilates equipment will be replaced if it fails to give normal
wear for 90 days from the date of delivery. Proof of damage may be required. This warranty does not
cover cuts, scratches, burns, stains, soiling, or damages caused by unreasonable use such as wearing
jewellery or inappropriate clothing whilst using the equipment. Align-Pilates reserves the right to substitute
an equivalent fabric if an identical fabric is not available. Upholstery must be properly cared for – do not
use chemical sprays or industrial soaps - see the Maintenance guide for care details.
Warranty Return Procedure
The customer must call Align-Pilates or its authorized Distributor for authorization prior to returning the equip-
ment. The customer is responsible for the cost of returning products to Align-Pilates (or their appointed
Distributor) for warranty adjustment, should this be deemed necessary. The customer is responsible for any
damage or loss during shipment back to Align-Pilates (or their appointed Distributor). The customer is re-
sponsible for the cost of return freight to them in the event Align-Pilates decline to make a warranty adjust-
ment. Align-Pilates do not accept responsibility for any items returned without a pre-approved authoriza-
tion number, which must be clearly marked on the outside of the package.
Limitation of Liability
The above is our exclusive warranty and is in lieu of all other warranties, express or implied, including war-
ranties of merchantability or fitness for any purpose. In no event shall Align-Pilates or their Distributors be
liable for incidental, consequential or punitive damages.
RETURNS
Items that may not be returned:
Reformers, Cadillacs, Half Cadillacs, Wall units, Ladder barrels, chairs, mat convertors & springs.
CONTACT
This warranty is issued by Align-Pilates Equipment Ltd. Contact details: 430 Enterprise Way, Vale Park, Evesham, Worcs
WR11 1 AD, UK. Tel 44 1386 425920. Email: [email protected]
For more information about Align-Pilates equipment please visit: www.align-pilates.com
Warranty Information
www.Align-Pilates.com
