Alienware Aurora Ryzen Edition R14 Service Manual Download Page 5

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Installing the system board........................................................................................................................................... 78
Entering the Service Tag in the BIOS setup program................................................................................................. 80

Chapter 3: Device drivers.......................................................................................................................81

Chapter 4: System setup........................................................................................................................86

Updating the BIOS.............................................................................................................................................................93

Updating the BIOS in Windows...................................................................................................................................93
Updating the BIOS using the USB drive in Windows.................................................................................................93
Updating the BIOS from the F12 One-Time boot menu............................................................................................ 94

Chapter 5: Troubleshooting...................................................................................................................95

Chapter 6: Getting help and contacting Alienware............................................................................. 98

Summary of Contents for Aurora Ryzen Edition R14

Page 1: ...Alienware Aurora Ryzen Edition R14 Service Manual Regulatory Model D30M Regulatory Type D30M003 October 2021 Rev A01...

Page 2: ...ntial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries A...

Page 3: ...e cover 16 Top cover 17 Removing the top cover 17 Installing the top cover 19 Right side cover 19 Removing the right side cover 19 Installing the right side cover 20 Front bezel 21 Removing the front...

Page 4: ...rocessor liquid cooling assembly 52 Installing the processor liquid cooling assembly 53 Processor 55 Removing the processor 55 Installing the processor 55 Wireless card 56 Removing the wireless card 5...

Page 5: ...86 Boot Sequence 86 System setup options 87 System and setup password 91 Assigning a system setup password 92 Deleting or changing an existing system setup password 92 Clearing CMOS settings 93 Cleari...

Page 6: ...iance WARNING Disconnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before conne...

Page 7: ...ould be secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic discharge ESD prot...

Page 8: ...a minimum test once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist strap tester check with your regional office to find out if they have one To...

Page 9: ...your back 4 Keep the load close The closer it is to your spine the less force it exerts on your back 5 Keep your back upright whether lifting or setting down the load Do not add the weight of your bo...

Page 10: ...de view of your computer 1 Side light 2 Top chassis fan 3 3 5 inch hard drive 4 Front chassis fan 5 Memory module 6 PCIe fan 7 Graphics card end holder 8 2 5 inch hard drive 9 Coin cell battery 10 Gra...

Page 11: ...ive connector SATA0 6 SATA 6 Gbps drive connector SATA1 7 SATA 6 Gbps drive connector SATA2 8 Power supply connector ATX1_2 9 Coin cell battery 10 PCI Express x4 slot SLOT4 11 PCI Express x16 mechanic...

Page 12: ...e quantity of screws and then place them in a screw storage box This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced NOTE Some computer...

Page 13: ...board M3x8 4 Power button board M2x3 1 System board 6 32x1 4 10 Cable cover Removing the cable cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task The fol...

Page 14: ...equisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the cable cover and...

Page 15: ...dure in After working inside your computer Left side cover Removing the left side cover Prerequisites 1 Follow the procedure in Before working inside your computer About this task The following images...

Page 16: ...ft side panel from the chassis Installing the left side cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task...

Page 17: ...the side cover release latch to the chassis Next steps 1 Follow the procedure in After working inside your computer Top cover Removing the top cover Prerequisites 1 Follow the procedure in Before work...

Page 18: ...its rear NOTE The top cover is secured tight to the chassis by four latches 2 Press your thumbs down at the front of the top cover and use your fingers to pull the two front latches out to loosen the...

Page 19: ...bs on the top cover with the slots on the chassis and snap the top cover into place Next steps 1 Install the left side cover 2 Follow the procedure in After working inside your computer Right side cov...

Page 20: ...ock the bottom rear tab of the right side cover until the bottom of the right side cover is detached from the chassis 3 Remove the right side cover from the chassis Installing the right side cover Pre...

Page 21: ...left side cover 3 Follow the procedure in After working inside your computer Front bezel Removing the front bezel Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove...

Page 22: ...el NOTE Start with tab on top proceed to the tabs on the left of the front bezel and then to the tabs on the right of the front bezel 4 Pull the front bezel together with the front I O panel cable awa...

Page 23: ...e the front I O panel cable through the slot on the front panel 3 Push the front bezel towards the front panel and ensure the tabs clip onto the slots of the front panel NOTE Start with tab on top pro...

Page 24: ...ers that are shipped with clear left side covers The following images indicate the location of the Side light and provide a visual representation of the removal procedure Steps 1 Lay the computer on i...

Page 25: ...teps 1 Lay the computer on its right side 2 Align the left screw hole of the Side light with the screw on the rear of the chassis 3 Lift the right side of the Side light slowly until the right screw o...

Page 26: ...esentation of the removal procedure Steps 1 Disconnect the hard drive data and hard drive power cables from the hard drive 2 Press the release tabs on the hard drive carrier and slide the hard drive a...

Page 27: ...e 2 5 inch hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the locati...

Page 28: ...ft side cover 2 Follow the procedure in After working inside your computer 3 Verify if the storage device is installed correctly optional a If you are replacing a storage device which does not have th...

Page 29: ...omputer 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program A list of hard drives are displayed under the System Information in the General group 3 5 inch hard dri...

Page 30: ...rd drive data cable as close as possible to the data cable plug and pull the hard drive data cable to disconnect the cable 4 Push the side light bar down 5 Press the release tabs on the hard drive car...

Page 31: ...are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the 3 5 inch hard drive and provide a...

Page 32: ...lex open the carrier to insert the pins on the other side 3 Slide the hard drive assembly into the hard drive cage until it snaps into place 4 Lift the side light bar 5 Connect the hard drive data cab...

Page 33: ...n to your storage device see Reinstall Windows to the Dell factory image using recovery media in the knowledge base article 000176966 Power supply unit Removing the power supply unit Prerequisites 1 F...

Page 34: ...from the power supply unit extension cables on the right side of the computer 2 Slide the power supply unit cables out from the routing guide 3 Lay the computer on the right side 4 Release the power s...

Page 35: ...11 Slide and lift the power supply unit bracket from the power supply unit 12 Remove the four screws 6 32x1 4 that secure the power supply unit to the chassis 13 Slide and lift the power supply unit...

Page 36: ...supply unit on the chassis 3 Align the screw holes on the power supply unit with the screw holes on the chassis 4 Replace the four screws 6 32x1 4 that secure the power supply unit to the chassis 5 Pl...

Page 37: ...all the right side cover 2 Install the top cover 3 Install the left side cover 4 Follow the procedure in After working inside your computer Coin cell battery Removing the coin cell battery Prerequisit...

Page 38: ...dure About this task The following images indicate the location of the coin cell battery and provide a visual representation of the installation procedure Steps Insert the new coin cell battery CR2032...

Page 39: ...2 to step 3 to remove any other memory modules installed in your computer CAUTION To prevent damage to the memory module hold the memory module by the edges Do not touch the components on the memory m...

Page 40: ...ry module by the edges Do not touch the components on the memory module NOTE Repeat step 1 to step 3 to replace any other memory modules installed in your computer Next steps 1 Install the left side c...

Page 41: ...41...

Page 42: ...Slide the release latch to its unlock position and lift the graphics card bracket away from the graphics card 6 Push the securing tab on the PCIe x16 slot down grasp the graphics card by its top edge...

Page 43: ...ce the graphics card bracket onto the graphics card bracket holder and slide the latch into its lock position 4 Replace the graphics card end holder over the PCIe fan and slide the latch into its lock...

Page 44: ...stem board Installing the 2230 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure CAUTION Solid state drives ar...

Page 45: ...correctly optional a If you are replacing a storage device which does not have the operating system installed follow the steps in Identifying storage device in device manager b If you are replacing a...

Page 46: ...when handling the solid state drive About this task NOTE This procedure applies only to computers shipped with a 2280 solid state drive installed in the SSD slot NOTE Depending on the configuration or...

Page 47: ...ting system installed follow the steps in Identifying storage device in device manager b If you are replacing a storage device which does not have the operating system installed follow the steps in Id...

Page 48: ...ure the top bezel to the chassis 4 Lift the top bezel off the chassis Installing the top bezel Prerequisites If you are replacing a component remove the existing component before performing the instal...

Page 49: ...p bezel on the chassis 4 Replace the four screws M3x7 that secure the top bezel to the chassis 5 Replace the two screws 6 32x1 4 that secure the top bezel to the chassis Next steps 1 Install the right...

Page 50: ...k The oils in your skin can reduce the heat transfer capability of the thermal grease 2 Remove the left side cover About this task The following images indicate the location of the processor fan and h...

Page 51: ...location of the processor fan and heat sink assembly and provide a visual representation of the installation procedure Steps 1 Place the processor fan and heat sink assembly on the processor 2 Align t...

Page 52: ...normal operation Ensure that it had sufficient time to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your ski...

Page 53: ...ecure the processor cooler to the system board 4 Remove the screw M3x5 that secures the radiator and fan assembly to the chassis 5 Lift the processor cooling assembly along with the cables off the sys...

Page 54: ...rmal conductivity is achieved About this task The following images indicate the location of the processor liquid cooling assembly and provide a visual representation of the installation procedure Step...

Page 55: ...efore working inside your computer 2 Remove the left side cover 3 Remove the processor liquid cooling assembly or processor fan and heat sink assembly as applicable About this task The following image...

Page 56: ...CAUTION Ensure that the processor cover notch is positioned underneath the alignment post 3 Push the release lever down and place it under the tab next to the processor socket Next steps 1 Install th...

Page 57: ...ess card from the wireless card slot Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure CAUTION To a...

Page 58: ...e color Main white triangle White Auxiliary black triangle Black 2 Place the wireless card bracket on the wireless card 3 Align the notch on the wireless card with the tab on the wireless card slot 4...

Page 59: ...ation of the antennas and provide a visual representation of the removal procedure Steps 1 Remove the two screws M3x3 that secure the antennas to the chassis 2 Peel the two antennas and remove them fr...

Page 60: ...e chassis 2 Align the screw holes and replace the two screws M3x3 that secures the antennas to the chassis 3 Route the antenna cables through the routing guides on the chassis 4 Push the end of the an...

Page 61: ...front chassis fan and provide a visual representation of the removal procedure Steps 1 Lay the computer on its right side 2 Disconnect the front chassis fan cable from the system board 3 Press the re...

Page 62: ...til the releasing clip snaps into position 3 Connect the front chassis fan cable to the system board Next steps 1 Install the left side cover 2 Follow the procedure in After working inside your comput...

Page 63: ...board 4 Push the tab to release the PCIe fan from the chassis 5 Slide and lift the PCIe fan off the chassis Installing the PCIe fan Prerequisites If you are replacing a component remove the existing...

Page 64: ...card end holder and slide the release latch to the lock position Next steps 1 Install the left side cover 2 Follow the procedure in After working inside your computer Top chassis fan Removing the top...

Page 65: ...Slide and lift the top chassis fan from the chassis Installing the top chassis fan Prerequisites If you are replacing a component remove the existing component before performing the installation proc...

Page 66: ...Connect the top chassis fan cable to the system board Next steps 1 Install the left side cover 2 Follow the procedure in After working inside your computer Front AlienFX LED boards Removing the Front...

Page 67: ...3 Lift the AlienFX LED board slightly off the front bezel and disconnect the power button board cable from the power button board 4 Lift the AlienFX LED board with its cables off the front bezel Insta...

Page 68: ...all the front bezel 2 Install the right side cover 3 Install the top cover 4 Install the left side cover 5 Follow the procedure in After working inside your computer Power button board Removing the po...

Page 69: ...front bezel Installing the power button board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following i...

Page 70: ...working inside your computer NOTE The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION If either the processor or the heat...

Page 71: ...d provide a visual representation of the removal procedure Steps 1 Lay the computer on the right side 2 Loosen the captive screws that secure the VR heat sink to the system board 3 Repeat the same pro...

Page 72: ...VR heat sinks are shipped as separate units and they do not ship along with the new system board Remove the VR heat sinks from old system board for transfer to the new system board About this task The...

Page 73: ...fore disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board 2 Remove the left side cover 3...

Page 74: ...WLAN 4 FAN_SYS2 connector 5 SATA 6 Gbps drive connector SATA0 6 SATA 6 Gbps drive connector SATA1 7 SATA 6 Gbps drive connector SATA2 8 Power supply connector ATX1_2 9 Coin cell battery 10 PCI Express...

Page 75: ...chassis fan connector FAN_SYS4 19 CPU socket 20 Power supply connector ATX2 21 Power supply connector ATX3 22 Memory module slot DIMM 3 23 Memory module slot DIMM 1 24 Memory module slot DIMM 4 25 Mem...

Page 76: ...76...

Page 77: ...ables as you remove them so that you can route them correctly after you replace the system board For information about system board connectors see system board components NOTE Note the routing of all...

Page 78: ...are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the system board and provide a visual...

Page 79: ...is 6 Route and connect all the cables that were disconnected from the system board 7 Connect the SATA power cable from the system board 8 Connect the Side light power cable from the system board 9 Con...

Page 80: ...llow the procedure in After working inside your computer Entering the Service Tag in the BIOS setup program Steps 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter...

Page 81: ...em 9 Click Download and Install to download and install all driver updates detected for your computer 10 Select a location to save the files 11 If prompted approve requests from User Account Control t...

Page 82: ...ver Steps 1 Turn on your computer 2 Go to www dell com support 3 Enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or man...

Page 83: ...oad and installation click Category 14 Click Network in the drop down list 15 Click Download to download the WiFi driver for your computer 16 After the download is complete navigate to the folder wher...

Page 84: ...Drivers for My System 9 Click Download and Install to download and install all driver updates detected for your computer 10 Select a location to save the files 11 If prompted approve requests from Us...

Page 85: ...on installs all drivers and updates identified NOTE Not all files can be installed automatically Review the installation summary to identify if manual installation is necessary 13 For manual download...

Page 86: ...of the System Setup options changes that you make are recorded but do not take effect until you restart the system Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next fi...

Page 87: ...your computer CPU Type Displays the processor type CPU Speed Displays the speed of the processor CPU ID Displays the processor identification code CPU Cache L1 Cache Displays the processor L1 cache si...

Page 88: ...ow the computer to be powered on by special LAN signals Default Enabled AC Recovery Sets what action the computer takes when power is restored Default Power Off Deep Sleep Control Allows you to define...

Page 89: ...ecovery file on the user primary hard drive or an external USB key NOTE BIOS Recovery from Hard Drive is not available for Self encrypting drives SED Default Enabled BIOS Auto Recovery When enabled th...

Page 90: ...r Clear Command Enable or disable the TPM Physical Presence Interface PPI When enabled this setting will allow the OS to skip BIOS PPI user prompts when issuing the Clear command Changes to this setti...

Page 91: ...Allows you to delete the boot path in the boot option list Enable USB Boot Support Allows you to enable or disable the USB Boot control Boot Option Priorities Displays the available boot devices Boot...

Page 92: ...stem password A password can have up to 32 characters At least one special character _ Numbers 0 through 9 Upper case letters from A to Z Lower case letters from a to z 3 Type the system password that...

Page 93: ...our application Updating the BIOS Updating the BIOS in Windows Steps 1 Go to www dell com support 2 Click Product support In the Search support box enter the Service Tag of your computer and then clic...

Page 94: ...then the BIOS supports this BIOS update option NOTE Only computers with BIOS Flash Update option in the F12 One Time boot menu can use this function Updating from the One Time boot menu To update you...

Page 95: ...encing a boot failure including the power supply unit Blinking amber Computer is experiencing a boot failure but the power supply unit is functioning correctly Off Computer is in hibernation mode or t...

Page 96: ...ur computer back up your files or restore your computer to its factory state You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the...

Page 97: ...on for 20 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on your computer NOTE For more information about performing a hard reset see the knowledge base article 00...

Page 98: ...uniquely identified by a Service Tag or Express Service Code To view relevant support resources for your Dell computer enter the Service Tag or Express Service Code at www dell com support For more in...

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