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Eve model 2017 (2.0) manual | Version 1.0 | July 2017
ENGLISH
APPENDIX 1: ERROR CODES AND PROBLEM SOLVING
This appendix provides an overview of the error codes that can be generated by the Eve charging station and an initial
instruction towards solving the problem. If you cannot solve the problem, please contact our service department.
Code
Description
Solution
001
General error.
Contact the service department.
002
Unknown error.
Contact the service department.
003
The charging process was started and stopped too
often in a short time. The charging session was
terminated to protect the vehicle and the charging
station. To resume charging, terminate your current
session and start a new session.
Terminate your session and disconnect the plug. You can
now start a new session.
004
A charging error has occurred.
Contact the service department to request a detailed
error notification.
005
The vehicle was charging more rapidly than
permitted by the charging station. The charging
station therefore (temporarily) shut itself down.
The charging process will restart up to three times.
If the error continues to return, contact the service
department for further analysis. The vehicle might be
responding incorrectly.
006
The charging process was started and stopped
too often in a short time. To charging session was
terminated to protect the vehicle and the charging
station. To continue charging, terminate your
current session and then start a new session.
Terminate your session and disconnect the plug. You can
now start a new session.
007
Charging error, vehicle will not shut down.
Contact the service department, the vehicle might not
be responding correctly.
101
Residual current device deactivated.
Contact your installation engineer to reactivate the
internal residual current device. Have your system
verified for any residual current defects.
102
Problem occurred while (de)activating the charging
station.
Contact your installation engineer, or the service
department.
103
An undervoltage was detected.
Have your installation inspected by your installation
engineer.
104
Problem occurred with internal power supply.
Contact the service department.
201
Incorrect signals received from the vehicle. The
charging process cannot start.
Contact the service department for an extensive
analysis.
202
Internal kWh meter provides no or inaccurate
information.
Contact the service department.
203
The charging process will continue at a slower
pace to manage the internal temperature. Charging
might be temporarily paused if necessary.
This might occur if the ambient temperature is high.
Should this happen more often, then contact the service
department.
204
The charging station is not available for usage.
Contact the administrator of your charging station.
A plug is connected without an active transaction
taking place. After a specific timeframe
(configurable by your administrator) you are
requested to remove the cable.
Remove the plug and restart the process by plugging
back in and authorising a new charging session.
Charge card is not recognised.
Use a functioning and valid charge card.
Connected cable is not supported.
Use an IEC 62196 compliant cable equipped with a type
2 plug (VDE-AR-E 2623-2-2).