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12. Warranty conditions
Our products are subject to strict quality control. If your air purifier should still not functioning properly, we regret this
and ask you to contact the authorized customer service.
The warranty period is 2 years from date of purchase. The guarantee is for the country to which the air purifier was
delivered from the dealer. Devices, that have material and workmanship defects are repaired or replaced at our
discretion during the warranty period. Exchanged devices or parts of devices become our property. It does not extend
the warranty period nor does it initiate a new warranty in transition.
Warranty claims must be submitted immediately after becoming aware of the defect within the warranty period.
In order to claim the warranty service involves the following steps:
Please contact by e-mail ([email protected]) the customer service and describe the problem. Please note the invoice
number and your name in this e-mail.
If a return is agreed upon, send the unit securely packaged at your expense to our service. Include a copy of the
invoice on which you note the defect. If the defect is under our guarantee, you will get a repaired or new device send
on our costs.
Warranty claims are excluded for damage caused by:
- Misusage or improper treatment
- unusable conditions (moisture, fat, heat, over voltage, dust, etc.)
- Failure to follow the safety precautions applicable to the device
- Not following the instructions
- The use of force (drop, shock, impact, dump down, e.g.)
- Procedures that were not performed by the address of our authorized service
- Unauthorized attempts to repair
- Submission in not safety packaging.
Furthermore, no subject to any warranty are batteries and filter cartridges as these are consumable parts.
From the scope of the guarantee for not (or no longer) detected defects or damage to the equipment, we fix a fee. For
a custom quote, please contact our customer service. In this case shipping and handling charges are at your expense.
© Händlerbund e.V. (erstellt von Rechtsanwalt Andreas Arlt, Stand: 12.12.2011)
13. Information of prosper disposal
Old electronic equipment is no household waste!
In accordance with Directive 2002/96/EG and national laws electrical and electronic equipment must be
separately from general household waste using the sites designated by local authorities. This can happen
when you buy a similar device, or by delivery to an authorized collection site for recycling waste electrical
and electronic equipment. Please discard batteries from the remote control as follows:
Notes on Battery Disposal
In connection with the sale of batteries or with the delivery of equipment containing rechargeable batteries, we are
obliged to draw your attention to the following:
As an end-user, you are legally obliged to return used batteries. You can return waste batteries that we carry in stock
as new batteries or have performed free of charge to our warehouse (Carl-Spitzweg-Str. 3, 50127 Bergheim).
The symbols shown on the batteries have the following meaning:
The symbol of the crossed out wheeled bin indicates that the battery should not be treated as household waste.
Pb = battery contains more than 0.004 percent lead
Cd = battery contains more than 0.002 percent cadmium
Hg = battery contains more than 0.0005 per cent of mercury.
Please note the above instructions.
