Alesis NanoCompressor, Reference Manual

Page: 27 / 30

Troubleshooting
26 NanoCompressor Manual
Maintenance/Service
Cleaning
Disconnect the AC cord, then use a damp cloth to clean the NanoCompressor’s metal
and plastic surfaces. For heavy dirt, use a non-abrasive household cleaner such as
Formula 409 or Fantastik. DO NOT SPRAY THE CLEANER DIRECTLY ONTO THE
FRONT OF THE UNIT AS IT MAY DESTROY THE LUBRICANTS USED IN THE
SWITCHES AND CONTROLS! Spray onto a cloth, then use cloth to clean the unit.
Refer All Servicing to Alesis
We believe that the NanoCompressor is one of the best compressors that can be made
using current technology, and should provide years of trouble-free use. However,
should problems occur, DO NOT attempt to service the unit yourself. Service on this
product should be performed only by qualified technicians. NO USER-
SERVICEABLE PARTS INSIDE.
Obtaining Repair Service
Before contacting Alesis, check over all your connections, and make sure you’ve read
the manual.
Customers in the USA and Canada: If the problem persists, call Alesis USA at 1-800-
5-ALESIS and request the Product Support department. Make sure you have the
unit’s serial number with you. Talk the problem over with one of our technicians; if
necessary, you will be given a return order (RO) number and instructions on how to
return the unit. All units must be shipped prepaid and COD shipments will not be
accepted.
For prompt service, indicate the RO number on the shipping label. Units without an
RO will not be accepted. If you do not have the original packing, ship the
NanoCompressor in a sturdy carton, with shock-absorbing materials such as
Styrofoam pellets (the kind without CFCs, please) or “bubble-pack” surrounding the
unit. Shipping damage caused by inadequate packing is not covered by the Alesis
warranty.
Tape a note to the top of the unit describing the problem, include your name and a
phone number where Alesis can contact you if necessary, as well as instructions on
where you want the product returned. Alesis will pay for standard one-way shipping
back to you on any repair covered under the terms of this warranty. Next day service
is available for a surcharge. Field repairs are not authorized during the warranty
period, and repair attempts by unqualified personnel may invalidate the warranty.
Service address for customers in the USA:
Alesis Product Support
3630 Holdrege Avenue
Los Angeles, CA 90016
Customers outside the USA and Canada:
Contact your local Alesis distributor for any warranty assistance. The Alesis Limited
Warranty applies only to products sold to users in the USA and Canada. Customers
outside of the USA and Canada are not covered by this Limited Warranty and may
or may not be covered by an independent distributor warranty in the country of sale.
Do not return products to the factory unless you have been given specific
instructions to do so.