www.aleratec.com
20
Technical Support
After reading this User Guide, if you need additional assistance with this product,
please contact Aleratec Technical Support. Our technical staff will be happy to assist
you, but they may need your help to better assist you.
Contacting support without all the necessary information can be both time
consuming and frustrating. Therefore, please try to have the following information
ready before calling:
1. Part Number - the part number is located on the bottom of the HDD Copy Dock
Duplicator.
2. Serial Number - the serial number is located on the bottom of the HDD Copy
Dock Duplicator.
3. Troubles/symptoms - please provide enough information about the issue so our
technical staff can accurately diagnose it.
Technical Support Addresses and Phone Numbers
X
By e-mail:
X
By Telephone:
1-818-678-0484
– Skype:
support.aleratec.com
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time,
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your Aleratec product.
X
Access is available 24 hours a day, 365 days a year, via:
The World Wide Web at:
www.aleratec.com
FAX at:
1-818-678-0483
