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www.alen.com 1-800-630-2396
WARRANTY INFORMATION
FACTORY WARRANTY
With valid proof of purchase and an intact ratings label, we warrant your Alen Air Purifier to be
free from defects in materials or workmanship for one year from the date of purchase.
If terms of this warranty are met, Alen will, at its option, either furnish a replacement part or
replace your air purifier provided the product is determined by Alen to be defective as a result
of faulty material or workmanship while in normal use. Replacements at Alen’s option may
be certified refurbished units, in like-new condition. Alen’s sole obligation under the factory
warranty is to replace defective parts or replace your air purifier free of charge.
LIFETIME WARRANTY
Alen offers the industry’s first transferrable LIFETIME WARRANTY across our full line of air
purifiers. Provided that the unit is registered and enrolled in a filter subscription program
directly with Alen (within 12 months of purchase), we warrant your Alen Air Purifier to be
free from defects in materials or workmanship for the life of the unit.
All Alen warranties are transferrable.
To activate the lifetime warranty, please register your Alen purifier and enroll in a filter
subscription at www.alen.com/register within 12 months of purchase.
What if I do not sign up for a filter subscription?
Without a filter subscription, you may extend the factory warranty from one to five years by
simply registering the unit at www.alen.com/register within 12 months of purchase.
How do I obtain warranty service?
Email [email protected] or call 1-800-630-2396. Product registration and filter subscription will
be verified by Alen’s warranty service representative.
In most cases, the customer will be provided with a return shipping label for the defective unit
to be delivered to Alen’s authorized service center, at Alen’s expense.
Customer is responsible for packaging the unit in its original (or similar) shipping materials,
including protective packaging, to avoid further damage. All postage, insurance, and shipping
charges to send the replacement unit to you are the responsibility of Alen and included in
this warranty.
Product Warranty Conditions
ORIGINAL LABEL: Your purifier’s original back-panel ratings label must be intact.
REGISTRATION: Your Alen Air Purifier (with intact ratings label) must be registered at
www.alen.com/register. As of June 2, 2020, five-year warranty and lifetime warranty coverage
requires product registration with Alen within 12 months of purchase. If the purifier was
purchased before June 2, 2020, registration with Alen is required 12 months after your first
warranty claim.
FILTER SUBSCRIPTION: As of June 2, 2020, lifetime warranty requires product registration
and enrollment in a filter subscription with Alen within 12 months of purchase. If the purifier
was purchased before June 2, 2020, product registration and enrollment in a filter subscription
with Alen are required 12 months after your first warranty claim.
OPERATION: Your Alen Air Purifier is operated in accordance with the instructions provided in
this Alen user manual.
NORMAL USE: Your purifier should show no evidence of unconventional use; e.g., tampering,
mishandling, neglect, accidental damage, or modification. Unit must have its original ratings
label intact and must have at all times been connected to a proper power supply (see rating/
voltage label on unit).
