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REF: WM4 User Manual V7.docx
Page 39
© Alcolizer Technology
17
Factory Servicing and Troubleshooting
17.1
Factory Servicing
The instrument requires servicing after 365 days of usage by an authorized Alcolizer
Technology service technician. This can be performed on site or the unit can be returned to
Alcolizer’s facility.
Contact Alcolizer Technology by any of the following means:
•
Phone: 1300 789 908;
•
Email:
; or
•
Web:
www.alcolizer.com
.
If the machine is to be returned to Alcolizer, prepare it for shipment in accordance with the
following procedures:
a.
Turn off the instrument and unplug the power cord.
b.
Unlock and open the instrument.
c.
Turn the gas off by turning the valve on the gas cylinder.
d.
Remove straws and tape down straw bin lid.
e.
Using two-man lifting techniques, lift the instrument off the back plate hinges
to and remove it from the wall.
f.
Pack the instrument into suitable packaging to ensure it is not damaged in
freight.
17.2
Field Servicing
Contact Alcolizer Technology for further information.
17.3
Troubleshooting
Should the instrument malfunction or a warning message appear on the screen, consult
Alcolizer in the first instance.
Noted Problem
Suggested Action
NOTE
The next service date is defined by the number of days that a WM4 was left ON and performed
auto-calibrations (365 in total). The system will display a warning message based on the number
of auto-calibrations. If a device was stored by a customer for six months before it was turned on,
the service will happen 18 months after it was dispatched.