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My phone can't receive incoming calls
Make sure that your phone is switched on and
connected to a network (check for overloaded or
unavailable network).
Check your subscription status with your operator
(credit, SIM card valid, etc.).
Make sure that you have not forwarded incoming
calls.
Make sure that you have not barred certain calls.
Make sure that your phone is not in aeroplane mode.
The caller’s name/number doesn't appear when a call
is received
Check that you have subscribed to this service with
your operator.
Your caller may have concealed his name or number.
I can't find my contacts
Make sure that your SIM card is not broken.
Make sure that your SIM card is inserted properly.
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
Adjust the volume during a call by pressing the
Volume
key.
Check the network strength. Move to a location with
stronger signal strength.
Make sure that the receiver, connector and speaker on your
phone are clean.
I can't use the features described in the manual
Check with your operator to make sure that your
subscription includes this service.
Make sure that this feature doesn't require an
Alcatel
accessory.
When I select a number from my contacts, the number
can't be dialled
Make sure that you have correctly recorded the number
in your file.
Make sure that you have selected the country code
when calling an international number.
I can't add a contact
Make sure that your SIM card contacts are not full;
delete some files or save the files to the phone.
My callers can't leave messages on my voicemail
Contact your network operator to check service
availability.
I can't access my voicemail
Make sure that your operator’s voicemail number is
correctly entered in "Voicemail number".
Try later if the network is busy.
I can't send and receive MMS
Check your phone storage as it might be full.
