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There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US), Inc.
or any of its affiliates be liable for incidental or consequential damages
of any nature whatsoever, including but not limited to commercial loss,
to the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered by
this limited warranty due to time or condition, you may utilize our out
of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted), wireless carrier’s
name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the
SIM card, memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device to
the repair center. TCT Mobile (US), Inc. is not responsible for devices
that do not arrive at the service center or are damaged in transit.
Insurance is recommended with proof of delivery. Upon receipt, the
service center will verify the warranty conditions, repair, and return
your device to the address provided in the RMA. Check the warranty
repair status by going online with the RMA number on web portal.
Troubleshooting�������������������
Before contacting the service center, you are advised to follow the
instructions below:
•
You are advised to fully charge (
) the battery for optimal
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
•
Use
Factory date reset
and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the
power
key and the
Volume up
key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via ONETOUCH Center before
doing formatting and upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
•
When the phone cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.
•
When the phone falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any abnormal
OS booting issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the
Power
key and the
Volume up
key, (holding both together).
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
Power
key.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure the
Power
key is not mis-contacted due
to unlocked screen.
•
Check the battery charge level.
My phone cannot charge properly
•
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions(0°C
(32°F) to +40°C (104°F)).
•
When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service”
is displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is overloaded.
