Alcatel ONETOUCH 5020W, Quick Start Manual, Page: 20 / 21

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My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one •
printed on your warranty card or box.
Make sure that the internet access service of your SIM card is
•
available.
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage. •
Try connecting at a later time or another location. •
Invalid SIM card
Make sure the SIM card has been correctly inserted (see “Inserting •
or removing the SIM card”).
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available. •
Unable to make outgoing calls
Make sure you have dialed a valid number and have touched • .
For international calls, check the country and area codes. •
Make sure your phone is connected to a network, and the network •
is not overloaded or unavailable.
Check your subscription status with your operator (credit, SIM
•
card valid, etc.).
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode. •
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network •
(check for overloaded or unavailable network).
Check your subscription status with your operator (credit, SIM
•
card valid, etc.).
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls. •
Make sure that your phone is not in airplane mode. •
The caller’s name/number does not appear when a call is
received
Check that you have subscribed to this service with your •
operator.
Your caller has concealed his/her name or number.
•
I cannot find my contacts
Make sure your SIM card is not broken. •
Make sure your SIM card is inserted properly. •
Import all contacts stored in SIM card to phone. •
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the • Volume
Up/Down key.
Check the network strength • .
Make sure that the receiver, connector or speaker on your phone •
is clean.
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription •
includes this service.
Make sure this feature does not require an ALCATEL ONE
•
TOUCH accessory.
When I select a number from my contacts, the number
cannot be dialed
Make sure that you have correctly recorded the number in your file. •
Make sure that you have selected the country prefix when calling a •
foreign country.
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some •
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability. •
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered •
in "Voicemail number".
Try later if the network is busy.
•
I am unable to send and receive MMS
Check your phone memory availability as it might be full. •
Contact your network operator to check service availability and •
check MMS parameters.
Verify the server center number or your MMS profile with your
•
operator.
The server center may be swamped, try again later.
•
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal •
Unblocking Key).
I am unable to connect my phone to my computer
Install ALCATEL ONE TOUCH Android Manager. •
Check that your USB driver is installed properly. •
Open the Notification panel to check if the Android Manager Agent •
has been activated.
Check that you have marked the checkbox of USB debugging in
•
Settings\Development\USB debugging
Check that your computer meets the requirements for ALCATEL •
ONE TOUCH Android Manager Installation.
Make sure that you’re using the right cable from the box.
•
I am unable to download new files
Make sure there is sufficient phone memory for your download. •
Check your subscription status with your operator. •
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