15
A: Please disconnect the modem first, and then restart the
application.
5. Q: The SIM/USIM card does not register any networks
A: The reasons are shown below:
1.
Unstable
local
signal;
2. The software is an old version;
3.
Hardware
problem.
You may:
1. Try to logon from another location;
2.
Update
the
software;
3. Check the hardware or use another data card and retry.
6. Q: Why does the prompt “No available connection profile. Please set
an available default one in connection profile” appear?
A: Please add a connection profile manually.
7. Q: It failed to connect to the internet
A: Please make sure the connection profile and settings are correct.
8. Q: The connection speed and data transfer rates are too slow
A: Please check the local network signal strength.
9. Q: Sending an SMS failed
A: Please make sure the SMS center number is correct.
10. Q: I cannot receive an SMS
A: Please check whether your SIM/USIM card’s memory is full.
11. Q: Why can I only save part of the name when adding a new
contact?
A: The SIM/USIM card can only hold 12 SBC characters, and 6 DBC
characters.
12. Q: Does it support roaming?
A: This depends on the local operator. Please check with your local
operator or service provider.
