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Troubleshooting ...............
Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge (
) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its
performance.
Use
Factory data reset
and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down the
Power
key and the
Volume up
key at the same time). ALL User
phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Android Manager before doing
formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery power level, charge for at least 20 minutes.
If it still does not work, please reset the phone using the
power
key and
the
Volume up
key.
My phone has not responded for several minutes
Restart your phone by pressing and holding the
Power
key.
My phone turns off by itself
Check that your screen is locked when you are not using your phone,
and make sure the
Power
key is not mis-contacted due to unlocked
screen.
Check the battery charge level.
