Alcatel One Touch 585, User Manual, Page: 41 / 43

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Check the battery charge level •
If it still does not work, please use User Data Format to reset the •
phone or One Touch Upgrade to upgrade software
My phone cannot charge properly
Make sure you are using an Alcatel battery and the charger from the •
box
Make sure your battery is inserted properly and clean the battery
•
contact if it’s dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the
•
battery power is empty for a long time, it may take around 20 minutes
to display the battery charger indicator on the screen
Make sure charging is carried out under normal conditions (0°C to
•
+40°C)
When abroad, check that the voltage input is compatible
•
My phone cannot connect to a network or “No service” is
displayed
Try connecting in another location •
Verify the network coverage with your operator •
Check with your operator that your SIM card is valid •
Try selecting the available network(s) manually (see page 51) •
Try connecting at a later time if the network is overloaded •
My phone cannot connect to the Internet
Check that the IMEI number (press *#06# ) is the same as the one •
printed on your warranty card or box
Make sure that the internet access service of your SIM card is
•
available
Check your phone's Internet connecting settings
•
Make sure you are in a place with network coverage •
Try connecting at a later time or another location •
Invalid SIM card
Make sure the SIM card has been correctly inserted (see page 14) •
Make sure the chip on your SIM card is not damaged or scratched •
Make sure the service of your SIM card is available •
Unable to make outgoing calls
Make sure you have dialed a valid number and press the • key
For international calls, check the country and area codes •
Make sure your phone is connected to a network, and the network is •
not overloaded or unavailable
Check your subscription status with your operator (credit, SIM card
•
valid, etc.)
Make sure you have not barred outgoing calls (see page 49)
•
Make sure that your phone is not in flight mode •
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network •
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card
•
valid, etc.)
Make sure you have not forwarded incoming calls (see page 49)
•
Make sure that you have not barred certain calls •
Make sure that your phone is not in flight mode •
The caller’s name/number does not appear when a call is
received
Check that you have subscribed to this service with your operator •
Your caller has concealed his/her name or number •
I cannot find my contacts
Make sure your SIM card is not broken •
Make sure your SIM card is inserted properly •
Import all contacts stored in SIM card to phone •
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the •
key
Check the network strength •
Make sure that the receiver, connector or speaker on your phone is •
clean