Alcatel OmniPCX Enterprise Easy Reflexes, User Manual

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CC O O N N TT EE N N TT SS
YYO OUURR CCA ALLLLSS
Making an external call.............................................................................. 16
Making an internal call............................................................................... 16
Calling the attendant .................................................................................. 16
Consultation Call ....................................................................................... 17
Calling an associate (or other key individual)................................................. 17
Answering a call ....................................................................................... 18
Answering calls during a conversation .......................................................... 18
Transferring a call...................................................................................... 19
Putting a call on hold ................................................................................. 19
If you forget or “lose” a call on hold............................................................ 19
Switching between calls (Broker Calls)........................................................... 20
Picking up calls ringing at another terminal.................................................... 20
To pick up a call ringing at another terminal (in your call pickup group) ........... 20
To pick up a call ringing at another terminal (not in the pickup group) .............. 20
Calling - using your personal directory ......................................................... 20
Calling - using a programmed key............................................................... 21
Talking with two other people at the same time (Conference Call)..................... 21
Casual Conference (up to six parties)............................................................ 21
Parking a call............................................................................................ 22
Requesting a callback (from an idle or busy station) ....................................... 23
Camp-on an internal party who is busy ........................................................ 24
Answering a night service bell ..................................................................... 24
Entering a scheduled (Meet-me) conference.................................................... 25
Transferring a caller into the conference ........................................................ 25