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Alcatel IP1020 Administrator Guide 

  ed1.0                                     

 

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4.3

 

Call Log 

Alcatel IP1020P can store up to 100 calls in its centralized Call Log. There are 4 different 
lists: 

Missed Calls     

All calls   

Outgoing Calls   

Accepted Calls     

 

They are all accessible using the web interface or the IP20 handset interface.   

Additionally, each IP20 handset has a local Redial List, accessible through the phone 
interface. 

 

To access call logs using the WUI: 

Go to 

Servicing

Call logs 

 

 

 

If you logged in as an administrator, you can select which handset logs to visualize, or 
all of them. If you logged in as userx, you will see the call logs for handset x. 

In all cases you can select the list to visualize (All, Missed, Dialed, Accepted). 

 

To  access  the  Call  Logs  using  IP20  interface,  press 

Call  Log

  softkey,  or  go  to 

Menu

Call Lists

. You will be offered the available call lists mentioned above. We will 

Summary of Contents for IP1020P

Page 1: ...ers HD sound hands free improved security functions like encrypted voice and secured provisioning and the possibility to connect up to 6 handsets perform up to 4 concurrent wideband calls and use 8 di...

Page 2: ...t may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the prese...

Page 3: ...s 13 2 3 Icons 13 2 4 User Interface 13 2 4 1 IP20 Handset Menu 14 2 4 2 Web User Interface WUI 14 3 Customizing Your System 16 3 1 General Settings 16 3 1 1 Status 16 3 1 2 Call Routes 17 3 1 2 1 Cal...

Page 4: ...1 Call Devices 33 4 1 2 Call Methods 33 4 1 3 Line selection 34 4 1 4 Intercom calls 34 4 1 5 Anonymous call 34 4 1 6 Dial Plan 37 4 1 6 1 Replace Rule 37 4 1 6 2 Area Code 38 4 1 6 3 Forbidden numbe...

Page 5: ...ng Configuration 48 4 4 3 Call Hold 49 4 4 4 Consultation Call 2nd Call 49 4 4 5 Call Swap 50 4 4 6 Call Transfer 51 4 4 7 3 way Conference 52 4 4 8 Voicemail 53 4 4 8 1 Voicemail settings 53 4 4 8 2...

Page 6: ...ower supply unit Ethernet cable Quick Start Guide and Connection Sheet 1 2 Assembling your system This section introduces how to assemble your system with the components in the packing list Connect th...

Page 7: ...tion via Web Page Alcatel IP1020P features an embedded web server to help administrators and users configure manage and use their system in an intuitive and simple manner The system web server can be...

Page 8: ...ttings manually via Static IP Address Please contact your internet administrator for more details Note Using the wrong network parameters may result in inaccessibility of your phone and may also have...

Page 9: ...ription Active You can choose on off to enable disable the account respectively Account Name The name showing on the LCD of your handset for this account Hostname IP Address SIP server address provide...

Page 10: ...ntication a correct password is needed Make sure you are enter the right password via the web user interface Note If you are using more than one handset and or more than one sip account please read se...

Page 11: ...IP Account Settings Enter the admin password select the sip line you want to view and check the parameters You can refer to Basic configuration via web page chapter above for parameter details If you...

Page 12: ...Alcatel IP1020 Administrator Guide ed1 0 12 58 2 Overview 2 1 Keypad...

Page 13: ...not hear you Table 2 Base LED LED Status Description Steady amber Base is connected to network or router Off Base not yet up or no network connection Alternating amber and blue DECt registration mode...

Page 14: ...s with the 4 way navigation key and select highlighted option with OK key or Select softkey The top bar shows the name of the highlighted submenu 2 4 2 Web User Interface WUI Alcatel IP1020P features...

Page 15: ...cate your PC in the same network segment of your Alcatel IP1020P 192 168 1 X as per the example above to be able to access the web configuration page Please consult your system administrator for help...

Page 16: ...ut your product by showing current FW version MAC address and other network parameters Line status shows information about handsets and sip accounts registration status Handsets can be in one of the f...

Page 17: ...d To check the Status via Phone interface go to Menu Status You can access both Network and sip account status 3 1 2 Call Routes In this section you will learn how to configure call routes handset def...

Page 18: ...rent sip lines When a handset is ticked for a certain account it will be able to make and receive calls using that account 3 1 2 2 Default line setting As depicted above System Call Routes page also a...

Page 19: ...per your convenience You can do so using the WUI System SIP Account Management 3 1 3 Language The default handset interface language is English Alcatel IP20 handset also supports Spanish French Germa...

Page 20: ...erver By default GMT 1 time zone is configured Please use the WUI if you need to use a different time zone If Manual Setting is chosen the time can be set manually Use the navigation keys to highlight...

Page 21: ...handset user interface To adjust the volume in idle mode Press Menu Settings Audio To adjust earpiece speaker headset please select Call Volume submenu Use up and down keys to select the audio device...

Page 22: ...to store or discard your changes Similarly you can modify the ringer volume when the handset is ringing due to an incoming call following the same procedure Note The volume can only be adjusted via ha...

Page 23: ...Back to store or discard your changes 3 2 4 Codec Selection Alcatel IP1020 supports the following voice codecs G722 G711 PCMU G711 PCMA G729 G726 ILBC and ILBC 20 You can change codec configuration v...

Page 24: ...lcatel IP1020 Administrator Guide ed1 0 24 58 3 2 5 General Preferences Section System General Preferences allows you to configure some parameters related with voice management using the Web interface...

Page 25: ...features a rich and comprehensive contact management scheme including 10 speed dial keys Private phonebook 100 entries Shared phonebook 250 entries Access to Network phonebooks LDAP and or XML Black...

Page 26: ...m the WUI load the directory using auto provisioning 3 3 2 1 Using IP20 interface to manage your Contacts To add a contact in your handset s Private or Shared Phonebook Press Contacts key Left navigat...

Page 27: ...operation by selecting Delete all in the Options menu To move a contact from Call Log to your Private or Shared Phonebook Press Call Log soft key or go to Menu Call Logs Select one of the available l...

Page 28: ...tact modify it and press Edit button 3 3 2 3 Import Export your Shared Phonebook Your IP1020 Shared Phonebook can be imported and exported using the web interface an also via auto provisioning Please...

Page 29: ...not add edit or delete contacts on these phonebooks from the WUI or handset interface Network Directory function can be disabled from the WUI 3 3 3 1 XML Phonebook To set the XML Phonebook via Web int...

Page 30: ...iled information 3 3 3 2 LDAP With LDAP phonebook you can perform search operations and have dial out or incoming call lookup The latter can be enabled disabled using the WUI or configuration files To...

Page 31: ...3 4 Black Lists A black list is a group of phone numbers which will receive a rejection response when they try to place a call towards IP1020 Each IP20 handset can set up blocked numbers for the acco...

Page 32: ...Alcatel IP1020 Administrator Guide ed1 0 32 58...

Page 33: ...isplayed on the handset screen Press off hook key again to return to normal handset mode Connect a heasdset to the headset jack The icon is displayed on the screen In this mode the headset is used ins...

Page 34: ...the Line Selection menu Choose the line you want to use and press off hook key or Dial softkey to launch the call 4 1 4 Intercom calls Alcatel IP1020 supports internal calls among different handsets s...

Page 35: ...right left navigation keys Press Save softkey to store your changes or Back to return to the previous menu Notes To manage features described above related to Anonymous Calls and Rejection codes your...

Page 36: ...0 Administrator Guide ed1 0 36 58 Select the account line for which you want to set the Anonymous calls options and click on View Details button Fill in Anonymous section Then click Save button to sav...

Page 37: ...20 supports various types of elements related to dial plan replace rules area code management and forbidden numbers All of them require admin 4 1 6 1 Replace Rule A replace rule is a dial plan item wh...

Page 38: ...as NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Area codes usually indicate geographical areas within one country although the correlat...

Page 39: ...P1020 Administrator Guide ed1 0 39 58 Click on Edit button for the account you want to modify Enter the Code set the Min Length and the Max Length options and then click the Save button to confirm you...

Page 40: ...from your phone To set Forbidden Numbers via the Web interface Choose System Dial Plan Forbidden Numbers Click Add button then enter the number and press Save to store the changes or choose a specifi...

Page 41: ...alls will be automatically rejected and the display will show the icon you will be able to find the incoming call record in the Call Log DND can be enabled from the handset interface and from the WUI...

Page 42: ...reen To configure Call Forward via handset interface Go to Menu Services Call Forward Select the line for which you want to set CF Use the navigation keys to select forward type Always No Answer or Bu...

Page 43: ...set interface as follows Press Menu Settings Telephony Autoanswer Use rignt left navigation keys to select desired status and press Save softkey to store your changes or Back to return to the previous...

Page 44: ...a local Redial List accessible through the phone interface To access call logs using the WUI Go to Servicing Call logs If you logged in as an administrator you can select which handset logs to visuali...

Page 45: ...l be tagged with a Originating number destination line and time date will be displayed like this When there are any missed calls on any of the lines associated to your handset you will get icon on you...

Page 46: ...displayed for each call 4 3 4 Redial List Redial List is local to each handset To access Redial List press key Up navigation key 4 3 5 Call list entries management When you are in any of the call lis...

Page 47: ...dles this feature on a handset basis i e each user can decide whether his handset will accept a second call while he is in conversation or not independently of the sip account used for that call A han...

Page 48: ...2 1 Call Waiting Configuration To enable disable Call Waiting via Phone interface press Menu Services Call Waiting Use the navigation keys to select the desired status and press Save softkey to store...

Page 49: ...e your call simply select Unhold from the in call menu and press OK key Note It is not necessary to press Hold function first to perform a second call or call transfer It is done automatically 4 4 4 C...

Page 50: ...alking together Call Transfer with Transfer in call menu option or Release the active call using Release in call menu option You can use up down navigator key to browse through the different menu item...

Page 51: ...or call logs by pressing Options softkey and then press Transfer softkey again To make an Attended Transfer with consultation call During an active call set up a second call either by initiating it S...

Page 52: ...oth external and internal targets phone numbers or DECT extensions You can perform blind transfer towards external numbers Make sure that the SIP server you have registered to supports this function 4...

Page 53: ...rence Transfer to have your two correspondents continue without your participation or Release to cancel the active call 4 4 8 Voicemail Your voice mailbox messages which are usually stored in your loc...

Page 54: ...y need to subscribe to it This setting can only be done using the web interface Contact your system administrator or your service provider for more details To configure Voicemail settings using the We...

Page 55: ...ur IP20 handset interface go to Menu Voicemail Number of new and old messages per line will be listed Choose one of the accounts and press the Call soft key Your Voicemail access number for that line...

Page 56: ...service provider 4 4 9 PCAP Trace Export The PCAP Trace is used to record the data packets at the WAN port of your phone If some errors happened in your phone you can export the PCAP trace and send t...

Page 57: ...sure that the DHCP server is on and there are available IP addresses in the server Try to set your WAN port to static IP client mode During a call I cannot hear any voice Check whether you have muted...

Page 58: ...then click the Update Firmware button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the a...

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