US
28
How to obtain Hardware Service within the terms of this
warranty: Create a user profile (alcatel.finetw.com) and then
create an RMA for the defective device. Ship the device with a
copy of the original proof of purchase (e.g. original copy of the
dated bill of sale, invoice) with the owner's return address (No
PO Boxes accepted), wireless carrier’s name, alternate daytime
phone number, and email address with a complete problem
description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless
device to the repair center. TCL Communications Ltd is not
responsible for devices that do not arrive at the service center
or are damaged in transit. Insurance is recommended with
proof of delivery. Upon receipt, the service center will verify
the warranty conditions, repair, and return your device to the
address provided in the RMA.