Phone Calls and Voicemail
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Troubleshooting
Question
: Call does not connect.
Answer 1
: Was the number dialed using the area code? If not, try dialing using the full 10-digit number
including the area code.
Answer 2
: Are you in an area with poor wireless coverage? Try calling again from another area.
Call Emergency Numbers
You can place calls to 9-1-1 even if the phone’s screen is locked or your account is restricted.
To call the 9-1-1 emergency number when the phone’s screen is locked with a screen lock:
1. From the lock screen, press
to enter
Emergency Call
.
2. Press
to place the call.
As long as you are in an area covered by wireless service, the emergency call is placed.
To call the 9-1-1 emergency number normally or when your account is restricted:
1. Unlock the screen. For more information, see
2. From app list, press
Phone
to display the phone screen.
3. Tap
9 1 1
.
As long as you are in an area covered by wireless service, the emergency call is placed.
Enhanced 9-1-1 (E 9-1-1) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E 9-1-1
emergency location services where available.
When you place an emergency 9-1-1 call, the GPS feature of your phone seeks information to calculate your
approximate location. Depending on several variables, including availability and access to satellite signals, it
may take up to 30 seconds or more to determine and report your approximate location.
Important:
Always report your location to the 9-1-1 operator when placing an emergency call. Some
designated emergency call takers, known as Public Safety Answering Points (PSAPs), may not be
equipped to receive GPS location information from your phone.
Answer Phone Calls
The following information lets you know how to answer incoming calls, mute the ringer on incoming calls,
reject incoming calls, and more.
When you receive a phone call from a contact, the sub screen appears and displays the caller name. When
you receive a phone call from someone who is not stored in Contacts, the phone number appear on the
Incoming call screen.
Note:
If your phone is turned off, all calls automatically go to voicemail.
