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My phone cannot charge properly
•
Make sure that your battery is not completely discharged; if the battery power
has been empty for a long time, it may take around 20 minutes to display the
battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions: 0°C (32°F) to
45°C (113°F).
•
When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is displayed
•
Try connecting in another location.
•
Verify the network coverage with your service provider.
•
Check with your service provider that your SIM card is valid.
•
Try selecting the available network(s) manually.
•
Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one printed on
your warranty card or box.
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see “Inserting or removing
Nano SIM card and microSD™”).
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialed a valid number and have pressed the
Call Key
.
•
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
•
Check your subscription status with your service provider (credit, SIM card
valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network).
•
Check your subscription status with your service provider (credit, SIM card
valid, etc.).
•
Make sure you have not forwarded incoming calls.
