109
110
The sound quality of the calls is poor
•
Adjust the volume during a call by pressing the
Volume up/down
key.
•
Check the network strength. Move to a location with stronger signal
strength.
•
Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
•
Check with your operator to make sure that your subscription
includes this service.
•
Make sure that this feature doesn't require an
Alcatel
accessory.
When I select a number from my contacts, the number can't be
dialled
•
Make sure that you have correctly recorded the number in your file.
•
Make sure that you have selected the country code when calling an
international number.
I can't add a contact
•
Make sure that your SIM card contacts are not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
•
Contact your network operator to check service availability.
I can't access my voicemail
•
Make sure that your operator’s voicemail number is correctly
entered in "Voicemail number".
•
Try later if the network is busy.
I can't send and receive MMS
•
Check your phone memory as it might be full.
•
Contact your network operator to check service availability and
MMS parameters.
•
Verify the server centre number or your MMS profile with your
operator.
•
The server centre may be swamped. Try again later.
SIM card PIN locked
•
Contact your network operator to obtain the PUK (Personal
Unblocking Key) code.
I can't connect my phone to my computer
•
Check that your USB driver is installed properly.
•
Check that you have marked the USB debugging checkbox.
•
•
Make sure that you’re using the right cable from the box.
I can't download new files
•
Make sure that there is sufficient phone storage space for your
download.
•
Select the microSD card as the location to store downloaded files.
•
Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible to
other users.
•
Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•
Make sure that you follow the complete charge time (minimum
210
minutes).
•
After a partial charge, the battery level indicator may not be exact.
Wait for at least
20
minutes after removing the charger to obtain
an exact indication.
•
Adjust the brightness of screen as appropriate.
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or
increase their auto-check interval.
•
Exit background-running applications if they are not being used for
extended periods of time.
