107
108
•
If it still doesn't work, reset the phone.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure that the
Power
key is not accidentally pressed
while the screen is unlocked.
•
Check the battery charge level.
•
If it still doesn't work, reset the phone.
My phone can't charge properly
•
Make sure that you are using the
Alcatel
charger that comes with
the phone.
•
Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
20
minutes to display the battery charging indicator on the screen.
•
Make sure that charging is carried out under normal conditions (
0°C
(32°F) to 40°C (104°F )
).
•
When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
•
Try connecting to the network by moving to another physical
location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone's internet connection settings.
•
Make sure that you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure that the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
•
Make sure that the chip on your SIM card is not damaged.
•
Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
•
Make sure that you have dialled a valid number and have touched
Call
.
•
For international calls, check the country and area codes.
•
Make sure that your phone is connected to a network, and the
network is not overloaded or unavailable.
•
Check your subscription status with your operator (credit, SIM card
valid, etc.).
•
Make sure that you have not barred outgoing calls.
•
Make sure that your phone is not in aeroplane mode.
My phone can't receive incoming calls
•
Make sure that your phone is switched on and connected to a
network (check for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, SIM card
valid, etc.).
•
Make sure that you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in aeroplane mode.
The caller’s name/number doesn't appear when a call is received
•
Check that you have subscribed to this service with your operator.
•
Your caller may have concealed his name or number.
I can't find my contacts
•
Make sure that your SIM card is not broken.
•
Make sure that your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
