Product Availability Announcement
8.0 Inbound Voice with Broadsoft Broadworks
Ana Lando
August 02
nd
, 2011
1. Product Availability
We are pleases to announce Product Availability of the Genesys 8.0 Inbound Voice with
Broadsoft Broadworks effective August 02
nd
, 2011.
No approval from Product Management is required for this release.
Genesys
8.0.1 Inbound Voice with BroadSoft BroadWorks English (United States)
CD is
now available for shipment.
2. Product Information
Inbound Voice with BroadSoft BroadWorks English (United States)
8.0.1 CD contains:
8.0.0 CSTA Connector for BroadSoft BroadWorks
This is the first release of the product.
8.0.0 T-Server for CSTA Connector
This is the first release of the product.
For the detailed switch and CTI version support information, please refer to the Genesys
Supported Media Interfaces Reference Manual
http://genotype.genesyslab.com/support/dl/retrieve/default.asp?item=A9CB309AF4DEB8127C56
40A3C32445A7&view=item
The next version of the SMI will include the following information:
Table 1: Framework Tier 1 Switch Support
Min.
version
Latest
version
CTI Link
Supp
ort
Support
HA
Warm/Su
pport HA
CTI
T-Servers
supported
Number
of HA
proxy
compone
nts for HA
CTI
TConnecto
r for
CallPath
(EOL\EOM
)
Type of
Suppor
t (TDM,
IP,
Hybrid)
BroadSoft BroadWorks
Release
17 SP2
Release
17 SP2
CTI
Interface
R17
8.0.1
+
8.0.1+
Tserver for
CSTA
Connector
note 1
Not
Required
No
IP
note 1
: CSTA Connector for BroadSoft BroadWorks is required.
3.
Value Proposition:
CSTA Connector for BroadSoft BroadWorks
