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I can't connect my phone to my computer
• Check to make sure the USB port is not broken. If it’s not
working, try another USB port on your computer.
• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it supports
MTP mode. If you are using a Mac, make sure to install Android
File Transfer from www.android.com/filetransfer/.
• Make sure that you’re using the correct cable from the box.
I can't download new files
• Make sure that there is sufficient phone storage space for your
download.
• Select the microSD card as the location to store downloaded
files.
• Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.
• Make sure that the two phones are within Bluetooth’s detection
range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum
135 minutes).
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger to
obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for extended periods of time.
• Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game
playing, internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling
excessive data. Ending the above actions will make your phone
return to normal temperature.
After a factory data reset is performed, I can't use my phone
without entering Google account credentials
• After a reset is performed, you must enter the original Google
account credentials that were used on this phone.
• If you don’t remember your Google account credentials,
complete Google account recovery procedures.
• If you still cannot access your phone, apply to the authorized
repair center, but remember that it will not be regarded as
warranty case.
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode is not turned on. Go to
Settings > Sound > Do Not Disturb
.
• Press the
Volume
key to adjust volume.
I forget some passwords/codes/keys on phone
• Perform a factory data reset.
• If you still cannot access your phone, apply to the authorized
repair center, but remember that it will not be regarded as a
warranty case.
Alcatel
is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2017 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged and mixed by NU TROPIC (Amar Kabouche).
Printed in China