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Warranty
For information on warranty of your device, visit USA and Canada
website at www.alcatelonetouch.us/product-support and www.
alcatelonetouch.ca/product-support
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please visit
Alcatel Electronic Recycling Program website at http://www.
alcatelonetouch.us/electronic-recycling-program
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle® to offer a safe and
convenient battery recycling program. For more information on
our Battery Recycling Program, please visit the USA and Canada
website at www.alcatelonetouch.us/battery-recycling and www.
alcatelonetouch.ca/battery-recycling
Troubleshooting ...................
Before contacting the service center, here are some instructions to
help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone’s performance, remove unnecessary files
or apps on your phone.
• To update your system software, use the
System Updates
command in your phone’s settings.
• To set your phone to factory default, use the
Backup &
Reset
in the phone’s settings, All your phone data will be lost
permanently. It is strongly advised to fully back up your phone
before resetting.
My phone can't be switched on
• When the phone can't be switched on, charge for at least 20
minutes to ensure the minimum battery power needed. Then
switch it on again.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone by pressing
and holding the
Power
key until it turns off and then restart
it again.
• If your phone has a removable battery, remove the battery and
reinsert it, then restart the phone.
My phone turns off by itself
• When your phone turns off by itself, make sure that the
Power
key is not accidentally pressed.
• Check the battery charge level.
• Check your phone’s settings for turning off the phone at a
certain time.
• If it still doesn't work, Factory reset the phone via the Backup
& reset in the phone’s Settings. Make sure you have backed
up your data.
My phone can't charge properly
• Make sure that you are using the proper charger that comes
with the phone.
• If your phone has a removable battery, make sure that your
battery is inserted properly and the battery terminal makes
a good contact with the phone. It must be inserted before
plugging in the charger.
• Make sure that your battery is not completely discharged; if the
battery power has been discharged for a long time, it may take
around 20 minutes to display the battery charging indicator on
the screen.
• Make sure that charging is carried out under normal conditions
(0°C (32°F) to 40°C (104°F)).
• When abroad, check that the voltage input is compatible.
• Check that the charging port is secured or it’s not damaged.
My phone can't connect to a network or "No service" is displayed
• Try connecting to the network by moving to another physical
location.
• Verify the network coverage with your carrier in your current
area.
• Check with your carrier that your SIM card is valid.
• Make sure your phone’s setting is not in airplane mode.
• If you are away from your carrier’s network, you may need to
enable roaming in the phone’s settings to connect to other
network. Roaming charges may apply.
My phone can't connect to the internet
• Make sure that Cellular Data internet service is available in your
wireless service plan.
• Check your phone's settings. Make sure
Cellular Data
is enabled
or Wi-Fi connected.