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Billing for Premium and Third-Party Services
California Residents Only
Certain parties besides MetroPCS have the ability to place charges
on your bill for premium services. You may access these services and
authorize the placement of charges on your bill through your phone
or online account. MetroPCS also provides customers, at no additional
cost, with the ability to restrict the placement of charges for premium
and third-party services on your account. Contact customer care or go
to www.metropcs.com/blocking for more information.
12 Month Limited Warranty
TCL Communication Ltd. warrants to the original retail purchaser of
this wireless device that should this product or part thereof during
normal consumer usage and condition be proven to be defective in
material or workmanship that results in product failure within the
first twelve (12) months from the date of purchase as shown on your
original sales receipt from an authorized sales agent. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) at the
company’s option without charge for parts or labor directly related
to the defect(s). Batteries, power adapters, and other accessories sold
as in box items are also warranted against defects and workmanship
that results in product failure within the first twelve (12) month
period from the date of purchase. This warranty extends to products
purchased and sold within the United States.
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
•
Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used;
•
Connection to any equipment not supplied or not recommended
by TCL Communication Ltd.;
•
Modification or repair performed by individuals not authorized by
TCL Communication Ltd. or its affiliates;
•
Changes to the device operating system by the user or third party
applications;
•
Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
•
Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
•
Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
•
Rooted devices;
•
Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCL Communication
Ltd. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of
implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: Contact the customer care center by calling
(855-368-0829) or going to (http://www.alcatelonetouch.us). We
have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered
by this limited warranty due to time or condition, you may utilize our
out of warranty repair options.
