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Warranty .........................................................
For Warranty information and support, please visit http://www.alcatelonetouch.us/product-support. You can also call
Alcatel [US] Customer Support at 1-855-368-0829 to request a hard copy of the warranty.
Electronic Recycling:
For more information on Electronic Recycling, please:
1) Visit Alcatel Electronic Recycling Program website at http://www.alcatelonetouch.us/Electronic-Recycling-
Program-Accessibility-and-Compliance/b/11522543011, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle® to offer a safe and convenient battery recycling program. For more information
on our Battery Recycling Program, please visit the USA and Canada website at http:// www.alcatelonetouch.us/
battery-recycling and http:// www.alcatelonetouch.ca/battery-recycling.
9
Troubleshooting ..............................................
Before contacting the service center, you are advised to follow the instructions below:
• To have optimal operation, fully charge the battery.
• To improve the phone’s performance, remove unnecessary files or apps on your phone.
• To update your system software, use the
System updates
command in your phone’s settings.
• To set your phone to factory default, use the
Backup and reset
in the phone’s settings. All your phone data will be
lost permanently. It is strongly advised to fully back up your phone before resetting.
My phone can't be switched on
•
When the phone can't be switched on, charge for at least 10 minutes to ensure the minimum battery power
needed. Then switch it on again.
My phone has not responded for several minutes
•
If your phone doesn’t respond, turn off your phone by pressing and holding the
Power
key until it turns off and
then restart it again.
•
If your phone has a removable battery, remove the battery and re-insert it, then restart the phone.
My phone turns off by itself
•
When your phone turns off by itself, make sure that the Power key is not accidentally pressed.
•
Check the battery charge level.
•
Check your phone’s settings for turning off the phone at a certain time.
•
If it still doesn't work,
Factory
reset the phone via the Backup & reset in the phone’s Settings. Make sure you
have backed up your data.
My phone can't charge properly
•
Make sure that you are using the proper charger that comes with the phone.
•
If your phone has a removable battery, make sure that your battery is inserted properly and the battery terminal
makes a good contact with the phone. It must be inserted before plugging in the charger.
•
Make sure that your battery is not completely discharged; if the battery power has been discharged for a long
time, it may take around 10 minutes to display the battery charging indicator on the screen.
•
Make sure that charging is carried out under normal conditions (0°C (32°F) to 55°C (131°F)).
